• Provide Front desk reception duties for the office which includes handling of all phone calls and manage internal & external customers timely and professionally.• Receive and greet all visitors in a professional and warm manner.• Collect and distribute all incoming mail and courier items.• Develop and maintain a tracking system on all incoming & outgoing mails and courier items for the office• Assist in General Office administration. • Provide full admin support to the team and department.• Perform data-entry, documentation, printing and filling duties. • Maintain a proper and user friendly filling and document control system for recording and tracking of all documents. • Create and maintain useful databases for the department.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Manage transactions with customers using POS.• Collect payments whether in cash or credit.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Cross-sell products and introduce new ones.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Greet customers when entering or leaving the store• Ensure customer satisfaction and provide professional customer support.