A highly motivated professional with consistent and progressive experience seeking an opportunity with the quality assurance field. An eager self-starter and organized team member who identifies targets to establish effective results and develop new strategies client relationship building, loyalty and retention. An accomplished, result –driven customer service profession with +15 years of experience providing top quality service in the manufacturing industrial company, ability to handle transactions with customers in – person and over the phone with a professional and friendly way. Knowledge of the six elements of the Quality System, Record Retention, Document Control, Non-conforming Material, Corrective Action, Preventative Action and internal audits.Basic understanding of sales and principle and also ability to do inventory maintenanceQuality Control Analyst and regulatorySigan Industries Group - OntarioJanuary 2001 to PresentEnsures that work is performed in full compliance with GLP, GMP and SOPStrong organization and problem solving skillsProvides appropriate level of customer service. Handling incoming calls.Promptly handled an average of 10-15 customer inquiries and complaints per day with a 96% customer satisfaction rateManage client requests within specified turnaround timesWorks as an effective team member to meet departmental goals.Maintaining standards, preparing specification sheet and testing of incoming packaging componentsCalibrates/verifies all packaging component test equipment's. Reports any failure to QCOversaw and inspected the production of pharmaceutical and cosmetic products. Investigates issues and finding the root cause analysisHelping in audit and inspections by clients and regulatory agencies as needed.Maintaining change control.Report all destruction and deviations encountered during the inspection and testing process to QCComputer knowledge for Microsoft Office including Outlook, Word and Excel.