A K Email & Phone Number

Bahrain

Processes reservations by mail, telephone, telex, fax or central reservation Systems referral. Processes reservations from the sales office, other hotel departments, and Travel agents Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans Knows the credit policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival Understands the hotel's policy on guaranteed reservations and no-shows. Tracks future room availabilities on the basis of reservations Handles daily correspondence. Responds to urgent inquires

Bahrain

Promoting and marketing the business Dealing with customer queries and complaints Selling holidays and insurance Arranging flights, insurance and accommodation Using a booking system to secure holidays Advising clients on travel arrangements Processes cancellations and modifications and promptly relays This information Keeping clients up to date with any changes Dealing with complaints or refunds Network with tour operators Prepares letters of confirmation

Egypt

Manage room reservations, including bookings, cancellations, and modifications.Provide information about room availability, rates, and amenities.Address guest inquiries, requests, and concerns promptly and professionallyHandle guest payments, process credit card transactions, and ensure accurate billing.Answer incoming calls and respond to emails, providing information or directing inquiries to the appropriate department.Keep track of room availability and communicate with housekeeping for room status updates.Address and resolve guest complaints in a timely and effective manner.Communicate effectively with housekeeping, maintenance, and other hotel staff to ensure seamless operations.

Executive Mba, Business Administration, Management And Operations, B+

Alexandria University Faculty of Commerce in collaboration with the Robinson College of Business at Georgia State University

Post Graduate Diploma, Marketing Communication

Bachelor'S Degree, Tourism, B+