• Updating warranty policies and procedures on an ongoing basis to stay in line with vendor policies• Attending all warranty-related training supplied by vendors on an ongoing basis. Training Service Managers, Parts Managers, and supporting staff on updates and any policy changes. • Coordinating with the Technical Service Manager / Technical Service Advisor for warranty-related jobs in the Technical Department. Identifying top areas of opportunity to improve the product work with service teams on local trends. • Displaying all claims submitted for timely payment of any payment problems out of standards • Leadership expertise in successfully translating strategies into measurable execution plans.• Formulating invoice as per R.A.A. and send to N.M.L. before 10th of every month. • Coordinating with counterparts in the company, including from Sales, Parts, Technical dept. To obtain various information/ help to run the dept. Effectively.• Working with the Service Managers & Service Advisor to identify possible warranty & document information needed for claims.• Collecting documents like Repair order, Parts slip, sublet invoices as per the request during the N.M.L. warranty auditing time• Managing warranty to recover the maximum benefit due according to the vendor's warranty agreement. • Initiating and implementing action plans for Sales and Aftersales departments to attain smooth workflow handling between Logistics, Pre-Delivery Inspection, Reception, Customer Care, Workshop, Body Shop, Parts, and Warranty.• Negotiating with external business partners to create a holistic approach to eliminate bottlenecks and improve the quality of products and services.• Understanding all vendor's warranty policies and statements and related timelines.• Commanding the team to create and prepare daily, weekly, and monthly reporting. • Approaching businesses to offer valuable solutions along with providing suggestions on service improvements.

• Dexterously reviewed and approved automobile warranty requests from various A.A.C. branches resulting in 100% customer satisfaction, achieving the targets, and bringing down the lead time.• Shouldered with the overall accountability of directing with the Technical Department when any manufacturing defects are found, a full report on the incident could be collected and sent to Nissan Middle East for further investigation.• Prepared and processed warranty documentation according to manufacturer guidelines.• Submitted claims quickly and efficiently. Followed up with manufacturers to ensure claims were being processed correctly.• Adjusted and resubmitted any denied claims to secure payment for warranty work.• Kept accurate inventory of ordered warranty parts and organized vendor paperwork.• Discussed the warranty claim and expectations with customers.• Coordinated with the team for confidential reports, details, and authorization for warranty requests of high-value parts. The messages are cascaded to the concerned staff, and the high-value components are monitored and investigated to produce a countermeasure for the position.• Acquainted with Goodwill Warranty Procedures, Task Force Activities, Technical Reports, Supplemental Technical Reports (STR), Key Market Information (K.M.I.), Parts Return Request, Warranty Bulletin, Service Campaign. Familiar with N.M.L. Warranty Auditing Procedures. Organized Goodwill Request / Unit Assembly Replacement Pre-Authorization request and sent to NMEF (Nissan Middle East F.Z.E.) for approval. • Communicated with other Nissan dealers in the Middle East to confirm vehicle details and history, which helped confirm the vehicle's eligibility and carry out repairs under warranty.• Processed and submitted invoiced service requests with operation codes following Nissan Motor Company Japan standards, reviewed and received the approved amount.

• Produced planning and coordination with the workshop controllers for booking the vehicles, updating workshop loading, and follow-up till the completion of work concerning the date and time promised. • Comprehend the customer's problem, road test the vehicles, analyze the problem, and improve productivity. Respond quickly to customer requests to promote customer satisfaction. • Communicated with clients about vehicle problems, insurance questions, and warranty issues.• Maintained positive relationships with clients to ensure repeat and return customers.• Approached transactions with sales-minded professionalism and suggestively sold products and services to clients, including making clients aware of all packages and retail options available.• Answered customer questions about services, including when to expect vehicle repairs.• Displayed extensive knowledge about products and services.• Ensured customer vehicle is finished on time and details for services rendered and costs for those services, ensuring satisfaction at every step of the interaction.• Demonstrated extensive knowledge of service department.