Managing escalations and other relevant service issues of thecustomers, monitoring all the leads from the source point tothe retention which leads to renewal. Possess the ability totroubleshoot and effectively escalate any concernsExhibited versatility in completing Shipped, On-boarding, DSAT, Follow-up, Inbound, Outbound, Case-ResolutionTASKS, ensuring accuracy in deadline-driven environmentmaintaining SLA/ TAT and deploy analytical and problem solvingskills Launch of Think & Learn App & Neo classes --Improving the features by providing resolution to the company after inspecting the feedback accumulated from the customers.

Gained Incentive in numerous month in mentoringfor overachieving ,exceptional capacity to prioritize in a fast-paced, dynamic environment.Earned Incentive in Neo Classes(tutoring) & in SDCProject too by meticulous attention to detail.Develop and maintain a deep knowledge of the product to execute project to successful completion.Flexible, adaptable, quick learner who readily accepts new challenges.

#Mentoring# Tutor in Online Byju's NEO classes #Stratergic planning over video meeting with parents. Ensuring & creating splendid learning experience by motivation, doubt solving and elucidation of concepts to strengthen their fundamentals for bright future.

Meanwhile perusing engineering I had shown vitality and zest by teaching maths, science and english from class 6th to 10 th students. As consequence obtained attribute of teacher and management.