Ahmad Karami Email & Phone Number

Tangerang, Banten, Indonesia

Highlights:• Developed a customer-based analysis web app to detect customer churn, predict customer lifetime value, and identify purchase patterns to drive customer retention & development strategies.• Implemented a multi-criteria decision-making approach for event planning, resulting in 113% participant attendance at Yokogawa Technology Seminar.• Produced semi-annual market research reports by conducting in-depth analyses of customer needs, government policies, industry growth, competitor movements, and future project forecasts.• Significantly improved the company's CRM workflows and utilization for sales, marketing, and service teams through the creation of comprehensive reports and dashboards.

Combined Excel & Python in developing a customer segmentation dashboard using data mining techniques to identify customer development strategies.