A. Katrina Belda Email and Phone Number
A. Katrina Belda work email
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- Valid
A. Katrina Belda personal email
A. Katrina Belda phone numbers
My background is in early stage startups working on teams of 0-20 often being a first or early hire within the dept. I have strong skills in operations, customer support, acct. mgmt, events planning/production, as well as almost anything customer facing. I plug holes and provide operational/administrative support where you need it most. I am great at creating preliminary structure for new work flows and putting together process docs & training guides. I have a knack for logistics and coordinating many moving parts at once. I've been told keeping calm under pressure is my super power. I am a creative at heart, love developing products & processes, and exploring new ideas. I work well with people at all levels of profession. I am compassionate, conscious, empathetic, and outgoing. I love to make a difference and give back.
Plurality Institute
View- Website:
- kidcaboo.com
- Employees:
- 2
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Operations AssistantPlurality InstituteSan Francisco, Ca, Us
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Operations ManagerKidcaboo Nov 2023 - Present -
Sales & Customer SuccessWinnie Aug 2019 - May 2022San Francisco Bay Area•Pioneered Sales Team: Established sales department as the first sales hire.•Lead Generation: Conducted comprehensive account research, identified key targets, and drove business opportunities.•Outbound Marketing: Executed effective outbound phone and email campaigns to book discovery calls.•Collaborative Sales Efforts: Collaborated closely with the CEO and VP of Sales to close deals and negotiate contracts.•Customer-Centric Feedback: Gathered valuable product feedback, contributing to continuous product improvements.•Streamlined Processes: Developed and automated responses for inbound sales inquiries to improve efficiency.•Customer Success: Established customer onboarding process and accompanying documents.•Training Leadership: Provided training and mentorship to all new members of the Sales team.•Strategic Networking: Actively participated in industry events and conferences to expand networks and generate leads. -
Marketing / Customer Experience ManagerEnclosed Jun 2018 - Aug 2019San Francisco Bay Area•Sole employee: directly accountable to the CEO, executing all Operations and Marketing directives that led to a remarkable 30% year-over-year increase in monthly sales.•Marketing Operations: Initiated and executed innovative marketing strategies for both new and existing customers.•Content Creation: Wrote for the company blog on a monthly basis, enriching online presence and engagement.•Order Fulfillment: Pack and ship 600-1000 recurring orders monthly with accuracy and attention to detail.•Customer Support: Managed inquiries via phone and email, providing prompt and effective solutions. -
Program CoordinatorAlchemist Accelerator Jun 2018 - Dec 2018San Francisco Bay AreaPlatinum-rated Accelerator Program dedicated to enterprise businesses.• Coordinated all program activities, events, and weekly mentor sessions for 6-month accelerator program starting from admissions process to end of program demo day. -
Customer SuccessHandup Feb 2015 - Nov 2017San Francisco Bay Area•Account Management: Supported 100+ non-profit & community partners.•Crowdfunding: Created client crowdfunding campaigns resulting in $1 million gross revenues.•Email Marketing: Created monthly and quarterly email newsletters for 2 different customer segments.•Customer Success: Train and onboard all new partner organizations.•Knowledge Base: Used ZenDesk to create internal and external knowledge base.•Customer Support: Manage and respond to all inbound communications and inquiries•Social Media Marketing: Content creation; live posting on all platforms during community events.•Program Manager: HandUp Gift Card program; research & development, order processing, shipping, inventory and sales•Event Coordination: plan and execute various community events on a monthly basis•Webinar Creation: Design and host webinars for product demos and topics relevant to our customers•General Office Support: Various admin support -
Lead Operations ExpertPostmates Feb 2013 - Oct 2014San Francisco Bay Area•Team Lead: Supervise team to process and complete orders accurately & on-time.(~1k orders/day, 10+ Markets)•Order Processing: Coordinate with merchants, couriers, and customers to ensure proper fulfillment•Hiring and Training: Interviewed and trained new operations experts, grew team from 5 to 70+ people•Courier Support & Onboarding: Supported 100-300 couriers per market, held daily onboardings daily in SF Market•Product Development: provide feedback to optimize back-end tools to increase order processing efficiency & ease-of-use•Customer Support: telephone, email, and proactive outreach -
Product Marketing AssociateLivecareer Oct 2011 - Jan 2013San Francisco Bay Area• Collaborate with product managers to manage multiple development projects simultaneously. • Improve product functionality for customer interface by creating specifications documents for AB and Multivariate Testing. • Produce product requirements documents for new features, processes, and products including front-end UI/UX, design mock-ups, and back end functionality specifications. • Optimize site and product features to increase conversion rates for user subscriptions. • Assess customer complaints to identify issues/bugs in products and make sure efforts are made to fix issues. • Design and create specifications for adding new features to internal administration and product tools. -
Customer Service SpecialistLivecareer Feb 2011 - Oct 2011San Francisco Bay Area• Analyzed and improved quality of service by effectively managing a high-volume of inbound and outbound customer calls, emails, and chats. • Addressed and resolved customer product complaints, identifying viable solutions to maintain accounts. • Defused volatile customer situations calmly and courteously.• Trained, oriented, and assessed new team of customer service representatives during overseas expansion of customer service.
A. Katrina Belda Skills
A. Katrina Belda Education Details
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Entrepreneurship
Frequently Asked Questions about A. Katrina Belda
What company does A. Katrina Belda work for?
A. Katrina Belda works for Plurality Institute
What is A. Katrina Belda's role at the current company?
A. Katrina Belda's current role is Operations Assistant.
What is A. Katrina Belda's email address?
A. Katrina Belda's email address is ak****@****fca.edu
What is A. Katrina Belda's direct phone number?
A. Katrina Belda's direct phone number is +141583*****
What schools did A. Katrina Belda attend?
A. Katrina Belda attended University Of San Francisco.
What are some of A. Katrina Belda's interests?
A. Katrina Belda has interest in Travel And Adventure, Small Business, Social Services, Product Marketing, Public Relations, Sustainable Business, Non Profit, Product Management, Poverty Alleviation, Local Business.
What skills is A. Katrina Belda known for?
A. Katrina Belda has skills like Customer Service, Social Media, Research, Leadership, Public Speaking, Powerpoint, Event Planning, Microsoft Office, Microsoft Word, Microsoft Excel, Online Support, Resourceful Problem Solving.
Who are A. Katrina Belda's colleagues?
A. Katrina Belda's colleagues are Ryan Castellanos, Rick Gilman, Brittany Labrincha, Corinne Blair.
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