• Direct the total operations of 245 Rooms, 5K square feet in Meeting Space and 2 F&B Outlets• Effectively sell & operate $16 million property ($14M Rooms and $2M F&B)• Exceeded budget in 2022 for GOP by $260K, Theoretical Flow Through at 104% and finished RevPAR Index at 120%.• Lead hotel team in Employee Opinion Survey to a 93.4% approval rating in 2023 which is 10.2% increase from two years prior.• Manage to increase Guest Satisfaction Survey in Intent to Recommend for 2023 to 66.1%, which is a 7.2% increase from two years prior.• Lead hotel in Marriott Brand Standard Audit to 92.1% in 2022 which was a 21.2% increase from the previous year.• Develop and implement short- & long-term sales, marketing, and business development strategies. These plans include taking into consideration the needs of the customer and the ownership group. • Interact with Hotel Ownership, Pyramid Global Hospitality, and Marriott International daily to support the development of synergies and consolidated results of the hotel/company. • Lead the Executive Committee Team to develop and implement hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of the hotel’s target customer and associates.

• Oversee the day-to-day operations of the Front Desk, Housekeeping, Engineering, Concierge, Reservations, Bell/Valet Staff, Shuttle, and Security • Deeply entwined with Arizona history since 1929. The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. Over 100K meeting space, three unique restaurants, a luxury spa, and 54-holes of championship golf, including the Gold, Blue and Red Golf Courses.• Operating a $30 million a year property between Rooms and Food & Beverage • Won Hotel/Resort of the Year in 2021 for Pyramid Global Hospitality• Won Historic Hotels of America Best Historic Resort 2022• Manage to increase Guest Overall Satisfaction 5 points in a six-month time frame by implementing UniFocus BINGO for the Resort• On the Executive Committee Team to develop and implement hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of the hotel’s target customer and associates

• Oversee the day-to-day operations of 264 rooms with 3 F&B outlets and 30,000 Sq. feet of meeting space. Departments include Front Desk, Housekeeping, Engineering, Banquets, and F&B• Operating a 15 million a year property between Rooms and Food & Beverage • Recruited and hired 100 associates for the opening team in a 3-month time span• Lead Marriott Guest Satisfaction Survey in Intent to Recommend in 2021 to an 78.2, which ranked 3/334 full-service Marriott properties in the U.S. • One of five leaders selected from Pyramid Hotel Group to join the APEX Program• Lead team through Virtual Marriott Brand Standard Audit to 100% in 2021• Lead hotel team in Employee Opinion Survey to a 93% approval rating in 2020 & 2021• On the Executive Committee Team to develop and implement hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of the hotel’s target customer and associates

• Oversee the day-to-day operations of the Front Desk, Housekeeping, Engineering, Concierge, AYS, Bell Staff, Shuttle, and Security • Won Hotel of the Year in 2018 for Crestline Hotels & Resorts• Manage to increase Guest Satisfaction Survey in Arrival Experience for 2018 to an 82.2, which is the top 5% and ranked 19/366 full service Marriott properties in the U.S.• Exceeded budget in GOP 106.4% and Flowed 81.6% for the year of 2018• Manage to increase Guest Satisfaction Survey in Room Cleanliness 19.1 points year to year from a 58.6 to a 77.7 in a one year time frame• Manage to decrease Daily Productivity Report for Housekeeping Department by 8% YTD to a .43 on a .51 budget• Led the Front Office in Marriott Brand Standard Audit to 100% and Housekeeping Department to a 90% overall score in Brand and Service• Manage to increase the AES score for Housekeeping up 21 points to a 92% approval rating in a year time frame and stay consentient in the Front Office at a 98%• On the Executive Committee Team to develop and implement hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of the hotel’s target customer and associates

• Manage the day-to-day operations of the Front Office to include managing the 222 rooms in house, front desk, night audit, concierge lounge, bellman, and shuttle• Q1 2018 lead GSS Arrival Experience to a 83.5, ranked top 6% of 371 full service Marriott Hotels• Led the Front Office team in Marriott Brand Standard Audit to 100% overall score for Brand/Operations for the department• Manage to increase the AES score for Front Office up 10% to a 98% approval rating in a year time frame • Coordinated schedules, payroll and expenses to meet or fall below budget• Ensured all accounting transactions and cash handling procedures are in compliance • Recruited, selected, and trained new and established team-members• Coordinates with each Department Head (HSKP, F&B, Sales, Finance) to ensure proper communication, service standards, group information, and billing

Art of meeting, dining, relaxing and slumbering; 400 rooms full-service hotel with 3 F&B outlets and 18,000 Sq. Feet of meeting space• Served as Director of Housekeeping and Front Office Manager In Training • Manage the day-to-day operations of the Housekeeping Department to include appropriate cleaning of 400 guests rooms, washrooms, restaurant, and public spaces.• Manage to decrease Daily Productivity Report for Housekeeping Department by 10% in a two month time frame• Manage to decrease Housekeeping/Contract labor by $3,000 in a two month time frame• Managed daily operations of the Front Office and assisted the Director of Operations in enforcing service standards• Purchases, re-orders and maintains supplies levels and inventory• Recruits, schedules and trains all new staff members

•Manage the day-to-day operations of the pool and golf course food outlets•Led, motivated, and managed a group of 20 employees •Ensured all accounting transactions and cash handling procedures are in compliance •Recruited, selected, and trained new and established team-members•Coordinated schedules, orders, inventory, payroll and expenses to meet or fall below budget•Decreased food cost by 20% in a one month time frame•Implemented poolside service program for club members

• Trained with each sales team member from corporate sales manager, conference services manager, catering sales manager, and SMERF sales manager• Observed sales process by traveling with sales representatives; attending sales and service calls• Completed hotel sales platform training of Delphi to book, change, and update client bookings utilizing hotel property meeting and hotel rooms• Worked with the Director of Sales in updating clients information in Delphi system

•To carry out the day to day administration of front office, including answering telephones, emails, the distribution of post, emails•Provided prompt service and actively seek opportunities to drive guest satisfaction•Managed, resolved or escalate any and all guest complaints quickly •Bellman, assisted guests with luggage and Valet, parked guest vehicles