TECHNICAL/HELPDESK/ADMIN:Oversees all technical and system administration aspects of the community. This includes working with the community platform vendor to address, resolve, and communicate any issues related to the features and functionality of the community;Provides technical support to members and staff;Manages and troubleshoots regular platform upgrades;Recommends and implements new community features as appropriate.COMMUNICATIONS/MARKETING/PR/CONTENT:Works with Communications Manager to develop and implement community promotion and engagement strategies and tactics as they relate to the communications division and the organization’s strategic goals.Coordinates with Marketing/Public Relations, Communications, Education, and Foundation and other divisions’ staff to ensure successful coordinated campaigns for communication, fund-raising, and education.Works with Social Media Specialist, Membership, Marketing, and other divisions to coordinate community postings as appropriate across the organization’s other digital channels.Communicates and promotes new community features or procedures to members and staff.Contributes to related communication vehicles and ensure the integration of community for promotion and awareness building.Promotes and evangelizes community activities internally.MODERATION/MONITORING & RESPONDING:Creates/manages the moderation and terms of use policies.Monitors discussions, responds in a timely fashion where appropriate (or ensures relevant responders are “nudged” to respond)Alerts Communications Manager and appropriate staff as issues arise and work with staff to resolve issues.