Andrew K. Email & Phone Number

Topeka, KS, US

Overland Park, Kansas, United States

 Serve and advise Audiologists and HearingCare Professionals to provide the gift ofhearing Work within numerous systemssimultaneously to process and managehearing aid orders and information Identify and anticipate customerrequirements, expectations, and needs Continually work to develop customerservice skills Communicate complex messages tocustomers.

Olathe, Kansas, United States

 Assist customers via phone, chat, and email –often simultaneously Troubleshoot computer and technical issues Actively-listen to customer’s issues topinpoint the cause Mentored 5 new employees Attended various seminars on variousaspects of customer service, communication,critical thinking skills, and self-improvement Authored new support articles for.

Olathe, Kansas, United States

Entered large orders in Oracle daily Communicated with large co-ops exclusively;I.e. Lowe’s, Strauss, True Value, Home Depot,Lumbermen’s, etcetera Trained new employees on Oracle, products,processes, and follow up Worked overtime from home, as well asSaturdays to complete orders outside of myaccounts

 Coordinated training classes for taxprofessionals Created and implemented a classcancellation process Created system to log cancellations that isnow used company wide Placed and received calls to assist taxprofessionals in troubleshooting systems,enrolling in education courses, payments viaphone, payroll questions, and associaterelations issues.

Topeka, Kansas, United States

 Conferred with customers via inbound andoutbound calls Contacted customers to respond to inquiries, Recommended system and processimprovements Reviewed claim adjustments Assisted claimants in navigating our websystem and forms Filed claims via MS DOS-based system forclaimants without computer access

Topeka, Kansas, United States