Managing multi-lingual Team (German, French, Spanish, Italian, English, Chinese, Japanese etc) based all across Globe Viz USA, Europe, Australia and Asia.Huge Technical support team management in 24X7 / FTS envoirnment.Managing support services as a business / profit centre.Experience across different vertical and Horizontals viz. Telecom, IT, Banking, Financial services and Insurence, Software and hardware products, Information security (Info-sec) & Internet security, Data processing / Digitization, Customer care etc.Specialties: Outsourcing / Off-shoring, customer Service, Client management, Global operation management, Technical support, Profit center management, Security Management, Help-desk and Infrastructure management,