Retain existing valuable clients through focused relationship management activities•Provide advice on potential financial solutions to clients based on identified needs•Resolve client queries•Analyze financial requirements of clients and match them with the company products offerings•Develop opportunities to increase the sales production•Prepare and review all required reports and KYC forms to ensure that all transactions are adhered to thecompany policies and procedures.•Resolve client queries.•Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

Handle all incoming/outgoing calls to make sure of achieving the highest level of customer’s satisfaction. • Handle and solve all inquiries, requests, and complaints received via all channels available (phone, e-mail and ...etc.). • Communicate with other (soft skills) • Excellent with banking programs and Microsoft office, PDF. • Escalate problems, report suspected fraud and provides relevant feedback to the right channels, • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly .

Handle all incoming/outgoing calls and, handle files before the deadline. • Assistant at the patent department. • Achieve the highest level of client satisfaction. • Write letters and emails on behalf of other office staff. • Handle and solve all inquiries, requests, and complaints received via all channels available (phone, fax, e-mail and ...etc.). • Communicate with other departments all relevant customer inquiries if applicable. • Carry out administrative duties such as filing, typing, copying, scanning, etc. • Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust. • Very good with several programs such as Microsoft office, PDF, and web TMS