A'Liyah Roach Email & Phone Number

Atlanta, Ga, Us

As an Advocate of guest experiences, I welcome, thank, and ensure the customer experiences is top notch. I service 100-150 guests daily either telephonically or in person. I focus on the interaction and recovery process for each customer. I am empowered to ensure the customers shopping experience is seamless and effortless.Key Achievements - Ability to communicate and interact with guests to build an inclusive and memorable shopping experience. - Experienced in blending problem solving and decisions making to positively impact the guest experience and resolve guests concerns.- Ability to adapt to different guests’ interactions and situations.- Train employees on Guest Advocate Services.- Familiar with fulfillment services and knowledgeable on enrollment process.- Follow Targets policies and procedures.- Communicate well with senior leaders, supervisors, staff and colleagues.- Demonstrate a culture of ethical conduct, safety and compliance.- Make it right for the guest by de-escalating any negative situation and recover the guest shopping experience.- Processing of daily receipts, deposits and daily logs- Storing funds in a safe manner till it is deposited

- Managed brands social media and analyzed the page analytics- Worked with media team to create interactive posts- Worked as stage manager for the brand's fashion show- Liaison between special guest and brand director

Charged with daily retail business operations, sales planning, and utilization of promotional events that drive increased foot traffic into the store. Train/mentor sales personnel, and execute Deliver the Deal program that focuses on overall sales excellence. Leverage savvy visual merchandising methods to promote consumer interest and boost sales revenue.Key Achievements- Hold store P&L accountability focused on establishing a 4-wall profit center.- Promote a Smile, Hello, and Thank You environment that caters to the customer and trains sales staff to deliver customer service and support excellence.- Solid succession planning that ensures well-trained and qualified “next generation” store leadership. ​- Hold teams accountable in adherence to store policies, empowering a take ownership approach for smart decisions; deliver clear and concise communications of store goals and follow up on corrective action policies.- Key decision maker on inventory analysis, flex space, and in-store merchandising options.