A. Lou Brawley Email & Phone Number

With over three years of experience in product management and chat operations, I am passionate about delivering innovative solutions that enhance sales, client retention, and operations. My core competencies include data analytics, optimization, and project management. As a Senior Product Manager at Ngage Live Chat, I leverage my skills and expertise to create and launch products that meet and exceed the needs and expectations of clients across various industries and markets including but not limited to Legal, Dental, Medical, and General Services.In my current role, I have championed thousands of client adoptions of new products designed around improving the way end users receive legal help, resulting in a decrease in client and end user churn and a significant increase in product revenue. I have managed project timelines, budgets, and resources for hundreds of projects, ensuring timely delivery and meeting goals. Additionally, I have revitalized the core training guides and process documents and designed a semi-automated QA system for both individual products and company wide lead review, while leading cross department teams towards product growth. I regularly collaborate with Agile and Scrum development teams, vendors, and stakeholders to enhance the chat platform's features and functionalities, managing backlog and new projects. I am always eager to learn new technologies and tools, and to apply them to optimize products.