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Handle 60+ customer interaction per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.Respond to Telephonic inquiriesBook appointments for patients in CernerChecking the general rules from Knowmax before replying to any inquires or booking appointments in all the hospitals under Hamad medical corporation.Responding calls with script and providing complete information to the patients.Making call back to the patient if any case not resolved.Outbound reminder calls making to the patient’s for appointment reminder.

Respond to telephonic inquiries promptly to the customer inquiries about the shares/leasing and E-commerce products.Solving cases on SAAS platform which comes from Al-MEERA mobile application by the customers.Handling live chat with the call, three chats at a time.Follow up on complaints through emails and call back.Keep records of customer interaction and complaints on daily report and CRM.Customer information/ complaint saved on ZOHO desk and SAAS platform and positive communication is given high importanceUse particular script to interact with the customer

Booking first appointments for the patients according to the priority of health.Redirection done in cerner to the right clinics.Calling patients for reminder appointments.Making daily report everyday for all the records.Inform the patients.

Handle 50+ customer interaction per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.Being aware with all company products and services to give best service to the customer on their inquiry and complaints.Being attentive on daily briefing to be familiar with the new products/ services and new updates in our service.Collect source data such as customer names, QID, Mobile number to identify the customer and avoid fraudulent activity.Trained many new employees in customer service script recitation method, conflict resolution and data entry practices.Manage live chat by responding 3-5 chats at a time.Managing OOREDOO mobile money inquiries and complaints carefully by identifying the customers and avoiding fraudulent activities.Managing OOREDOO WhatsApp service by responding to the customer within two minutes, reading all their inquiries and providing them best service for various request such as termination migration Etc.

Market research of different products and services in Qatar.Being very attentive on calls.Noting all the negative and positive points of the customers about the service.Using positive language with customer and listening to them patiently.Following up with the appointments of the customer.

Respond to telephonic inquiries providing quality service to customers and associates inquiring about availability of movies and events.Listen attentively to caller needs to ensure positive customer experience.Answering customer questions regarding bookings of movies and events.Advising customers, Resolving customer issues and complaints.Dealing directly with customers either by telephone or e-mail.Keep records of customer interaction and information in CRM.Prepare daily reports of customer complaints and send the end of the day.

Respond to telephonic inquiries, providing quality service to the customers.Answering customer questions on various kind of products like electronics groceries etcVerifying the various orders of the customers and forwarding it to the logistic team.