Responsibilities:  Installing software’s, printers, plotters, Network printers, Networks, 2008 Server and all kind of Win OS. Troubleshooting – Network’s, Servers, Systems, Laptop’s, Software’s, Printers & plotters. IT Helpdesk support and end user support experience. Quickly resolve the helpdesk related issues. Implement and Maintenance Cisco router 1900 series, Cisco Switch 2900/2600 series, fortigate firewall & Polycom. Responsibilities include Networks & Server Installation, Implementation & support. Installing, Configuring & Maintaining Application Server & Tally ERP 9. Perform troubleshooting network (LAN & WAN) connections. Install and configure Exchange server mails in Microsoft Outlook Mails. Perform upgrading & maintenance DELL Server’s, FTP server, System’s & Laptops. Responsible for the Systems, Servers, printer, plotter, scanner, projector and computer hardware’s. Responsible for loading new software and systems on existing equipment. Critical data recovery. Tested systems to ensure the elimination of viruses.

 Installing software’s, printers, Network Printers, Servers, all kind of Windows OS. Installing, Configuring & Maintaining Application Server, Opera, Micros POS, Material control-Fidelio, Interface server and true café (Issuing the Internet tickets). Installing and configuring Telephone line connection, ADSL/DSL Routers & Switches. Installing and configuring work station for IP based LAN, TCP/IP, DNS and DHCP. Installing N-Computing. Managing client users. Upgrading & maintenance HP/DELL/ IBM server and systems. Maintenance PABX. Troubleshooting telephone lines. Troubleshooting MICROS Terminal and PC based MICROS terminal in all outlets. Creating new users, edit user and user rights for micros, opera and material control-Fidelio. Installing & maintaining Active Directory database (Backup, Restore). Administrating the client machines like user rights, Group management, Security, Super user rights, Group policies (GPO), logon permissions using ADS. Backup all the daily data activities to data server. Configure Auto backup ADS. Managing user accounts using active directory (ADS) and Telephone software. Configure Implementation and configuring the DHCP Server and obtain IP address for clients to access Internet. Maintaining the firewall. Install and configure Microsoft Outlook Mails, creating new mail ids and ACC PAC software.

 Installing software’s, printers, anti-virus, Win XP OS, Win 2003 server, Linux, ISA & SQL Server. Troubleshooting Computer hardware, DELL server, software’s and printers. Installing and configuring Optical software from Linux and Quick books 2005 software. Install and configure network printer, ADSL router, switches and bridge routers. Implement & Configuring leased line connection, ODBC connections, TCP/IP and DHCP. Perform troubleshooting network (LAN/WAN) connections, upgrading server’s & systems. Configuration of Win outlook Mail & Microsoft outlook mail services like SMTP, POP3. Responsible for the computer hardware maintenance. Taking backup consequently. Recovery of data. Provided technical support through online to correct software’s & hardware problems. Upgrading and troubleshooting clinic & optical software from Windows based (Singapore).  Upgraded Optical software & Clinic software from Linux based (Denmark).

 Installing software, printer, anti-virus and drivers.  Installing Win 98/ME, Win XP SP2, Win 2000 server & professional. Troubleshooting hardware’s, server, software’s and printers. Perform upgrading and maintenance server & systems. Responsible for the hardware repair and maintenance of printers and scanner. Provide assistance at the in-house helpdesk providing technical support by phone and in person to the facilities staff. Tested systems to ensure the elimination of viruses. Responsible for loading new software and installing new hardware. Provided technical telephone support to correct software and hardware problems. Exceptional customer services skills, account management, follow up and sales. Developer on the company engine team.