A. Mark O'Leary Email & Phone Number

Vancouver, British Columbia, Canada

Kamloops B.C.

Vernon

• Organized training courses for potential new Table Games dealers; performed interviews and scheduled up to 3 week-long courses• Trained Blackjack, Poker, Baccarat and Roulette, including policies and procedures surrounding cash handling, games protection and customer service.• Evaluated and certified successful candidates• Maintained training program for continuous performance evaluations for probationary employees; ensured supervising managers gave appropriate feedback to ensure success in new employees• Assisted in Corporate initiative to train and enforce company wide Policies and Procedures after company expanded and acquired additional properties

Vernon

• Shift supervisor trained in multiple departments; departments included Tables (Dealer Supervisor and Floor manager positions), Food and Beverage, Slots and Guest services, Cash Cage, and Drop Team.• Supervised departmental operations, some duties included: scheduling, payroll, dispute resolution, asset balancing, enforcing BCLC, GPEB and LCC policies and procedures, documentation and reporting Large Cash transaction to FINTRAC• Completed Management Essentials and Games Protection training courses. • Assisted other properties during BCLC computer system upgrades. Helped teach staff and problem solve during live launch at various casinos in the province