A. Mark O'Leary Email & Phone Number

Vancouver, British Columbia, Canada

Kamloops B.C.

Vernon

• Organized training courses for potential new Table Games dealers; performed interviews and scheduled up to 3 week-long courses
• Trained Blackjack, Poker, Baccarat and Roulette, including policies and procedures surrounding cash handling, games protection and customer service.
• Evaluated and certified successful candidates
• Maintained training program for continuous performance evaluations for probationary employees; ensured supervising managers gave appropriate feedback to ensure success in new employees
• Assisted in Corporate initiative to train and enforce company wide Policies and Procedures after company expanded and acquired additional properties

Vernon

• Shift supervisor trained in multiple departments; departments included Tables (Dealer Supervisor and Floor manager positions), Food and Beverage, Slots and Guest services, Cash Cage, and Drop Team.
• Supervised departmental operations, some duties included: scheduling, payroll, dispute resolution, asset balancing, enforcing BCLC, GPEB and LCC policies and procedures, documentation and reporting Large Cash.
• Completed Management Essentials and Games Protection training courses.
• Assisted other properties during BCLC computer system upgrades. Helped teach staff and problem solve during live launch at various casinos in the province