Manage concurrent priorities, consistently delivering on project objectives with precision, showcasing adept organizational and multitasking skills. Executes commands and monitors system performance, swiftly identifying and resolving discrepancies, thereby bolstering system reliability and operational efficiency. Handle system security issues by processing requests for Login IDs utilizing Identity and Access Management (IAM), IBM Mainframe, Resource Access Control Facility (RACF), and security switches for the MMIS CICS application. Utilizes ServiceNow (SNOW) ticketing system to manage and resolve customer inquiries and technical issues, ensuring prompt and effective support, and contributing to enhanced customer satisfaction and service efficiency. Respond to WEB Master questions and issues submitted by users of the MMIS Website, particularly those dealing directly with HIPPA and PHI compliance.

This DevOps project equipped me with the skills necessary to select, design, implement, operate, and maintain cybersecurity controls, ensuring robust defenses for multiple organizations. This comprehensive program provides both conceptual and hands-on training to tackle cybersecurity challenges in Development and Operations (DevOps) environments. I learned to predict potential attacks and establish barriers to prevent them, employing best practices to monitor and detect any suspicious activities. The curriculum includes understanding the phases of ethical hacking, identifying attack vectors, and implementing preventative countermeasures.

Deployed computerized check-in systems, range check-in associates efficiently handle customer registrations, record membership details, and monitor range usage, leading to streamlined processes, shorter wait times, and increased customer satisfaction. Utilized LUMA surveillance systems & monitoring software, range check-in associates vigilantly oversee safety protocols on the range, ensuring compliance with safety rules and regulations and promptly addressing any arising concerns. Utilized inventory management software to track and manage inventory, including firearms, ammunition, and accessories available for rent or purchase, enabling them to update stock levels, place orders, and generate reports on sales and trends. Processed credit card payments using secure electronic payment systems compliant with PCI DSS standards, ensuring adherence to stringent security protocols, accuracy, and compliance with financial regulations, thus facilitating seamless transactions and enhancing customer satisfaction.

Utilized advanced scanning devices and sorting systems to accurately track and process packages, ensuring efficient shipment management and timely delivery. Handled sensitive shipment data, including recipient addresses, tracking numbers, and package contents, adhering to strict data privacy protocols to prevent unauthorized access or misuse. Maintained confidentiality and securely handled electronic devices while scanning and processing packages, contributing to the protection of customer information and data privacy. Promptly reported any potential breaches or security concerns, demonstrating a commitment to upholding data privacy standards and ensuring the trust and confidence of customers and stakeholders. Integrated technology into daily tasks to enhance productivity and efficiency in package handling operations, emphasizing the importance of data privacy and security in maintaining customer trust and satisfaction.

Identified and resolved 95% of errors and technical issues, boosting system reliability and functionality. Maintained meticulous documentation of findings and completed work, resulting in a reduction in troubleshooting time and ensuring transparency in technical activities. Successfully tested, repaired, and replaced 100% of faulty system components, resulting in a 20% increase in system performance and an extended average system lifespan of 2 years. Conducted performance assessments and implemented solutions, resulting in an increase in overall system efficiency and effectiveness. Demonstrated exceptional customer service skills, leading to a 25% increase in revenue and a 20% improvement in customer satisfaction scores.

Customer care, customer relations,

Clamp lift operator, material handler, seasonal picker, inbound, and outbound. I was cross trained in all departments within the distribution warehouse excluding management/supervisor positions

Website presenting some of the latest and greatest blogs and reviews regarding some of the hottest tech products electronics and gadgets that are available on Amazon

MOS 3112 encompasses broad transportation responsibilities. Distribution Management Specialists use numerous Federal, DoD and service regulations, the Defense Transportation System (DTS), commercial modes of transportation, and distribution logistic functions to enable optimal selection and procurement of commercial and government-operated land, air, and water transportation services. They use a variety of automated systems in the performance of their duties. Warehousing, marine, rail, motor and air terminal operations, materials handling, packing, packaging, preservation, and hazardous materials handling functions are performed daily. Distribution Management Specialists perform technical distribution management duties pertaining to movement of civilian and military personnel and their dependents, both individually and in groups, using any or all modes of transportation. This includes planning for troop movements via scheduled service special train or charter air and bus, as well as port calls for overseas travel. The specialists perform personal property counseling interviews and advise members and dependents of their personal property shipping entitlements. The specialist performs additional duties and tasks at military air terminals for air freight, passenger services, and air terminal operation centers. The specialists perform passport and visa services by counseling members and dependents about documentary requirements, foreign regulations, and by aiding in the preparation and submission of required paperwork for transmission to the Department of State and foreign embassies. This includes preparation for all freight shipment documents for manifesting of air cargo and passengers aboard Government or commercial charter aircraft. 3112 Marines perform additional functions such as, blocking and bracing of dry cargo containers, rail and truck shipments, and certifying hazardous materials shipments for transportation by air, land and sea.

Daily duty requirements; care for, advise and guide clients whether they’re just starting out, buying a home, building a family or planning for retirement.

Scheduled appraisals for various estates being financed by the company

Customer Service Representative

Customer Service Representative/Sales Associate