In this hybrid operations role, I am responsible for product management of the Centivo Virtual Primary Care offering and operations management for the virtual practice. I joined at the idea stage to build, pilot, launch, and scale the new offering. Within eighteen months of launch, the practice obtained the National Committee on Quality Assurance’s Patient Centered Medical Home recognition; within three years, the product became profitable. • Established new entity, including HR systems, vendor contracts, technology integrations, and feature development• Managed vendor and contractor partnerships• Worked with the internal development teams to create custom applications and integrations for the tech stack• Recruited clinical and non-clinical teams, and lead the day to day operations of managing staffing and scheduling• Organized and built systemic capabilities (people/process/tech) necessary to deliver virtual primary care in a macro and micro environment of rapid change • Drove rapid experimentation and data-driven improvement in a consumer-oriented setting • Researched opportunities for new product and feature development in partnership with internal and external stakeholders • Collaborated with technical and non-technical internal teams using Confluence, Jira, Microsoft suite, and Salesforce to enable advancements in reporting and continued development of the tech stack, to develop and improve strategies for outreach and growth, and to identify gaps in the network

In this role, I managed ten clients with a variety of digital marketing service packages, including website design and development, reputation management, local SEO, social media engagement, lead funnels, and Facebook/Google advertising.• Managed and tracked project budgets• Analyzed and identified growth strategies for local SEO and community engagement• Collaborated with leadership to develop and execute solutions for growth• Curated, created, and managed engaging, informative social media posts, newsletters, and blogs for clients across a variety of industries

In these roles, I was responsible for all digital tools implemented or offered by Multiply Health and by Welbii, a Direct Primary Care practice, in support of primary care and population health innovation. • Sourced and implemented various digital systems including needs and workflow analysis, configuration, integration, user training, policies/procedures, and ongoing systems management• Managed technology vendor relationships• Collaborated with project managers, developers, physicians, nurses, practice managers• Performed market research on the DPC model, developed competitive analyses of DPC practices, and created a directory of key insights on DPC practices in the southeastern US• Select projects included project manager for the launch and operation of a direct primary care practice, managing content and digital tools for a healthcare practice transformation network, and prototyping an online matchmaking platform for benefits advisors and primary care physicians• Collaborated with leadership to develop and execute solutions to increase health and well-being in southeastern communities through social innovation and entrepreneurship

• Processed and catalogued multiple collections, becoming familiar with the concrete applications of preservation theories • Processed grant paperwork from the 1990s and kept an audit log of the grants by using EMu, a collections management systems

• Provided friendly customer service, along with being responsible for the safety and comfort of hundreds of passengers on each flight • Trained in emergency preparedness, flight evacuation, CPR and first aid