• Interacted with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.• Ensured that appropriate actions are taken to resolve customers problems and concerns.• Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments.• Used knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to… Show more • Interacted with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.• Ensured that appropriate actions are taken to resolve customers problems and concerns.• Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments.• Used knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.• Performed other related duties as assigned. Show less

• Understand & Align with Customer’s Business Objectives, their basic environment, Roadmap, Pain Points to Strategize their Success• Zscaler Life Cycle & Account Management– from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship of Trust & TransparencyLead regular strategic business reviews to communicate progress against agreed success plans and address risks• Deliver Service Review Presentations Onsite to align… Show more • Understand & Align with Customer’s Business Objectives, their basic environment, Roadmap, Pain Points to Strategize their Success• Zscaler Life Cycle & Account Management– from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship of Trust & TransparencyLead regular strategic business reviews to communicate progress against agreed success plans and address risks• Deliver Service Review Presentations Onsite to align Zscaler services with customer business initiatives and priorities• Deliver Quarterly Business Reviews, Product Updates, Check-in’s etc, to re-enforce Zscaler Value, and identify Expansion & Experience Opportunities• Regular cadence of Face-to-Face onsite customer visits or remote through web sessionsEscalation Management, Stakeholder Management (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams.• Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers• Consistently meet and exceed the set Engagement & Transformational Goals Show less

Escalating customer queries and logging production tickets accordingly and assigning to respective developersHelp in software configurations of Guardian web application and troubleshooting help to customers