• Provided high-quality patient treatment in high-stress environments while overseeing 20+ crew members.• Maintained a safe working environment for both patients and staff members.

• Increased company efficiency by leading an initiative to convert physical IT incident forms to web-based applications.• Decreased form processing time by 55% through digitalizing and integrating new forms with the company database.• Achieved high and error-free request throughput by designing efficient SQL queries.• Attained a 30% increase in user experience satisfaction by designing user-friendly UI using HTML, CSS, and Bootstrap.• Boosted team productivity by speeding up the time it takes to make a request by 60%.

• Worked with a team of 10+ analysts to provide 3000+ clients with fast and efficient software and hardware support.• Reduced organizational hardware costs by conducting repair and troubleshooting of LAN devices.• Managed and resolved IT issues with a 92% resolution rate by providing high-quality technical support to clients.• Increased efficiency of Visual Basic .NET applications by implementing the best programming principles and guidelines.• Enhanced employee knowledge of security standards and procedures by creating new employee training materials