Roles –• Global Business Support – Global support provided to business to function smooth by resolving their incidents (IR’s) comes under ECC and S/4HANA – PP / MM• Global Hypercare Support Project– Global hypercare support provided to business during LAP upgrade project and resolved incidents (IR’s) comes under ECC and S/4HANA – PP / QM / WM• SAP Skills with experience in gathering requirements, building functional specification, documenting test scripts, training to users for skills related to SAP PP module and analytical skills with business domain knowledge.Responsibilities -• Solve 30+ incident (IR’s) under global support team for SAP PP, QM and MM modules.• Provided 3-week hypercare support for incident comes under LAP upgradation project.• Raised OSS (Online Service System) to SAP Team and took follow-ups for OSS with status high/urgent.• Solved incidents (Tickets) with team project and support team coordination and team as hypercare support.• Understanding of organization system landscape.New technology learnings –1. SAP Change Request Management (ChaRM) – For incident (IR tickets)acceptance, tracking change request and tracking transport request ad creating change documents.2. Active Control - For transport request management.3. Stone Branch – For job monitoring.

Mechanical Engineer New Product Development and sales.

Development of New Product and Processes to make ease in work via SAP system and product establishment.