Adam Nelsen Email & Phone Number

Midvale, Utah, United States

United States

Responsible for the design, development, and implementation of organizational development initiatives for all of NICE CX's global employment teams, with a focus on - Leadership development, New employee onboarding, and Technical development of existing employees. Achievements:- Partnered with key stakeholders and leadership teams to develop a new employee onboarding program, eliminating redundancies and streamlining the onboarding process. Included multimedia and interactive elements to increase new employee engagement and retention of information. - Implemented a new manager training program to provide new managers a hands on learning experience designed to increase their competency in all areas of the employee life cycle (recruiting, onboarding, performance management, coaching, employee relations, succession planning, offboarding, etc.) Facilitated new manager training globally (NAMER, South America, EMEA), receiving excellent ratings on all presentations.- Partnered with key stake holders and company leadership to identify gaps in technical training of existing employees. Identified key competencies for technical roles. Designed mentorship program, pairing subject matter experts with those seeking development to provide guidance and hands on insight in competency development.

United States

Managed the learning and development initiatives as well as the over all professional development of Progressive Leasing and its employees.Achievements:- Worked with business leadership and key stake holders to design a competency based, leadership pipeline which allowed for vertical as well as lateral movement of employees.- Designed and implemented an adventure themed onboarding experience which drastically increased employee engagement and retention of information.- Created a hands on competency based coaching model. This model was implemented throughout various teams and was responsible for increasing employee retention by improving managements ability to assess and resolve employee relations issues and over all communication.

Ogden, Utah, United States

Managed all learning and development programs and initiatives for the whole of MarketStar (1500+ employees). This included - new employee orientations, sales training programs, ongoing employee development, high potential leadership development, new manager training and advanced level leadership programs. Achievements:- Designed and implemented a new employee orientation that received exceptional reviews from stakeholders and participants. The hybrid design of the program was unique at the time and allowed enough flexibility to adapt to the immediate remote work force caused by covid-19.- Designed and implemented an extremely impactful high potential leadership development program which achieved a 60% graduation to promotion rate among participants. This program became a true farm system for corporate leadership which enabled us to continue expansion into new teams and new industries as we had a dee leadership bench to pull from as needed, when needed. - Cultivated a company culture that embraced learning by introducing a variety of formal and informal learning opportunities such as executive sponsored book clubs, TED talk style speaking events, innovation summits and best practice lunch and learns. This role was one of my favorites as it was the busiest yet most fully engaged i have ever been. There were seven major development programs i over saw at any given moment, all of them running smoothly and to great acclaim. It was a wonderful thing to be a part of.

Ogden, Utah

Partnered with Executive leadership and Business Development teams to successfully onboard and develop new sales teams to MarketStar's book of business. This included consulting with clients and client training departments to determine the content and approach that best met their team's needs, and facilitating the subsequent training for new teams and supporting them on an ongoing basis. Achievements:- Built Sales training and successfully onboarded sales teams for some of the worlds best known tech brands - Google, Facebook, Alibaba.com, PagerDuty, MailChimp, Blackberry, Samsung, and more. - Certified in Winning By Design Sales training methodologies and implemented this curriculum throughout MarketStar's sales teams. - Completed the assigned curriculum for the American Association of Inside Sales Professionals (AAISP)'s Accredited Inside Sales Manager (AISM) program. This gave me tremendous insight into best practices of training and support of sales managers to succeed. Many of the methodologies I learned were implemented to great success among our different teams.

Ogden, Utah

Partnered with Marketstar's Client Services groups to support in all employee relations issues including:FMLA, ADA, FLSA, Co-Employment, Workers Comp claims, Title VII, Benefits, Progressive Discipline, Terminations, Reductions in Force, Coaching, Leadership development, etc. Achievements:- Created and implemented a universal Employee Relations methodology to help managers address difficult cases. Implementation of this methodology aided in reducing the number of ER cases from 750 on one team, down to less than 100 annually. - Effectively consulted Client Services leadership in employment law best practices and regulations, effectively aiding in reducing the company's involvement in numerous and costly litigation cases.- Provided innovative approaches to supporting the employee base such as - highly interactive benefits fairs, executive sponsored book clubs, regularly scheduled hands on manager training sessions and more.

Partnered with hiring managers to determine needs of team in filling vacancies.Conducted interviews of applicants.Vetted and screened applicants for correct fit for team and company needs.Achievements:- Led the team in positions filled.- Designed and implemented a comprehensive incentive program to assist in reducing recruitment team's time to fill down to less than 30 days vacancy. Specialties:Channel sales, Outsourced sales, Sales cycle, Direct sales, Marketing outsourcing, Direct channel, Retail channel, Channel development, Channel marketing, Recruitment

South Jordan, Utah

Managed all aspects of sales for the English Speaking Canadian territory of Acronis, including prospecting, sales presentations, partnering with sales engineers, assessing client needs, closing deals, offering and processing any discounts or promotions, answering client questions/concerns, insuring the profitable continuance of my book of business.Achievements:- I consistently lead the sales team in business closed/won month over month, averaging in the top 5 of all sales reps year over year. - I was one of a select few to earn the teams highest award for closing over $100,000 in sales in a given month. - I designed and implemented a sales training program for my peers which helped them hit their quotas at a higher percentage.

South Jordan, Utah

Increase sales reps' books of business through effective vetting and verification of inbound and outbounds sales leads. Conduct verification using the BANT process to assess the lead's Budget, Authority, Need, and Time Frame. Achievements:- Made an average of 90 calls per day- Consistently exceeded expected call and conversion metrics- Offered promotion to account manager role after 5 months. normal positions promotions not offered until having exceeded 12 months

Logan Utah

Lead a team of service representatives in assessing the needs of retail jewelry customers and providing them with world class services. Achievements:- I apprenticed under a master goldsmith, learning many of the essential elements of the trade from traditional welding and jewelry creation to the use of AutoCAD design software and CNC wax molding. - Implemented a incentive program among service department staff increasing over all morale and performance. - Ushered in the departments first quarter of profitability by training staff on proper up selling techniques, and offering additional services such as customized rewards and recognition items which to that point had been under utilized.

Master'S Degree, Management And Leadership

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Bachelor's Human Resource Management

English Language And Literature, General

Hs Diploma

Activities and Societies: Concert Choir, Madrigals