Aniysa Paige Email & Phone Number

New York, United States

• Prioritize customer retention and satisfaction by collecting and analyzing the customer’s service history to create a plan that addresses their current needs.• Collaborate with field managers and executive leadership to implement suitable solutions in a proactive and timely manner. • Informal staff training on service protocols and procedures. Streamline information to the team and provide coaching opportunities when needed. • Ensure accounts and tickets are accurate with up-to-date service protocols and service specifications.• Support the billing department by resolving any payment discrepancies. Ticket reconciliation to maximum revenue assurance.• Participate in weekly/monthly conference calls with clients to analyze and summarize relevant information regarding their accounts and POAs.

Greater New York City Area

·Service Coordinator for the lower and upper east side of Manhattan. Provide hands-on customer service to clients and optimized the flow of service requests.·Managed 25+ technicians, orchestrating route coordination, ensuring fluency in the workflow, and resolving any impending issues. ·Oversaw property management account operations, implementing strategic policies to enforce accuracy and provide real-time data to leadership. ·Lead multiple divisions within the company. Co-managed the Bed Bug and Drains/Chutes department. ·Appointed to the DEI Council in Oct 2020. Work in collaboration with other team members to create new policies and identify areas of improvement within the company.

New York, New York

• Increased profits by 12.45% in 2015.• Administered performance management by diagnosing improvement opportunities and providing effective feedback through coaching, training, professional development, and corrective action plans.• Established and developed strong customer relationships. Building individual sales volume and performed extensive client outreach.• Facilitated merchandising of the floor, windows, interior showcases, and floor displays.• Managed the marketing and promotion of upcoming collections and sales through social media and collaborated with local businesses.

48 W 37Th Street, 4Th Floor New York, Ny 10018

• Coordinated meetings and oversaw the completion of clients’ projects.• Assured timely follow-up for all client-related issues/concerns regarding their projects. • Ensured deliveries/installations were completed within a specific timeframe.• Liaison between the project managers/vendors and clients. Analyzed weekly reports and presented updates in the weekly and monthly meetings.• Administrative Assistant to the Executive Director of Operations & Technology Services.• Arranged client meetings, scheduled business trips, and maintained schedule/calendar.• Reviewed and approved paid time off requests and expenses.

New York, United States

•Assisted in the management of the company's flagship store. • Created and maintained corporate clients through various taste-testing events and networking opportunities. • Maintained operational and service standards.• Prepared cash reports and merchandise reports. • Coached and helped develop new team members.