Alejandro P. Email & Phone Number

Greater Tampa Bay Area

While serving as General Manager, I design and implement a range of strong HR plans that align with the company objectives. I handle any conflicts and meet business needs by promoting communication between the management team and employees. I oversee the recruitment and hiring process to improverestaurant performance and ensure customer delight.Following are my key accomplishments: Achieved improvement in guest satisfaction ratings, increasing from 1.5 to 3.0 in a span of 6 months. Accomplished 25% reduction in employee turnover in just 6 months.

Orlando, Florida, United States

As a Director of Human Resources, I provided leadership services to improve the efficiency of our company, handling tasks such as procurement, sales, and all aspects of HR such as recruiting, salaries, bonuses, adherence to regulations, payroll, training, and employee relations. I built and sustained partnerships with different teams to provide beneficial services and drive overall success for the business. Additionally, I undertook a variety of operations such as overseeing relationships with suppliers and examining agreements.The following were my key contributions: Established and developed the HR department from the ground up while filling crucial roles to support business expansion. Designed and implemented a comprehensive Performance Management process, including evaluating metrics, identifying development opportunities, and executing plans. Devised and executed training programs to enhance onboarding process for new employees. Employed organization-wide Standard Operating Procedures (SOPs) to improve operational efficiency and productivity within the company.

Orlando, Florida, United States

Louisville, Kentucky, United States

I was in charge of managing the residential dining program for multiple locations. My main focus was ensuring that all federal and state regulations were followed in order to assist with admissions. I was responsible for creating and implementing a thorough training program for all new employees and managers. This involved regularly monitoring completion rates and conducting yearly assessments of our internal learning management system to guarantee that the program met our standards and aided in the growth of our employees.My signature achievements were the following: Implemented effective regional employee engagement strategy with focus on retention, resulting in significant decrease in turnover rates of 12% district-wide and 7% regionally. Leveraged exceptional multi-unit oversight through strategic operations and achieved 100% compliance during state audit. Improved resident satisfaction by 19% within 4 months through delivery of top-notch customer service and promotion of employee engagement and communication throughout organization to identify areas for improvement and enhance skills.

Louisville, Kentucky, United States

In this job position, I was accountable for improving the employee experience by establishing acknowledgment initiatives, leading the Train- the-Trainer initiative, and providing continuous guidance to support employee development and retention. As a result, I successfully gained recognition throughout the entire organization and successfully implemented in-house recognition programs across the company.My key successes during this role were: Created sales and profit strategies and conducted business and financial analyses to achieve positive P&L results in team of 125+ employees, resulting in 16% annual sales increase and gross annualrevenue of $5.2M. Recognized as the second highest sales performer within the company through effective execution of special events and promotional initiatives to drive sales. Awarded the prestigious title of Top Performing General Manager in 2017 for exemplary leadership and managerial skills.

Louisville, Kentucky, United States

I provided helpful suggestions to oversee and teach multiple teams, in addition to supervising the nationwide implementation of a point-of-sale system for 250 retail locations. I collaborated with top-level leaders to resolve various technology support issues. I created all monetary documents,such as strategic plans, financial plans, performance evaluations, and income statements.My key highlights in this role include: Played integral role in design, development, and implementation of new software upgrades, products, and services to meet company-set goals. Oversaw and guided a team of 50+ employees, resulting in an annual gross revenue of $2.5M. Utilized data analysis to improve operational efficiency and implement actionable plans to drive success. Managed multiple units and provided comprehensive training to ensure operational excellence. Spearheaded all aspects of recruitment, hiring, and retention to attract top talent and develop career advancement opportunities for current employees.

Louisville, Kentucky, United States

Associate Of Arts In General Education Courses

Associate Of Arts In Business Administration Courses

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