A Paterson Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Review, evaluate, and follow-up on complaints in accordance with regulations, tracking their progress and providing timely responses and analysis within established service standards.
• Ensure compliance with provincial and federal laws for both employees and consumers.
• Verify integrity of procedures by providing support, evaluation of each process according to standards and protocols, performing quality assurance, and showing initiative by updating workflows.
• Responsible for scheduling, payroll, reviewing performance, and overseeing daily operations for a team of 35 employees within established deadlines, demonstrating ability to manage competing priorities.
• Handle training and onboarding for new employees, including the creation and updating of training materials, and provide additional quality assurance and guidance for new hires.

• Arranger and service director responsible for handling emotionally charged situations on a daily basis with a calm and professional disposition, in homes managing approximately 175-200 calls per year.
• Demonstrated ability to work under pressure and perform job with flexibility, integrity, and discretion.
• Effectively managed a high-volume workload with enthusiasm and minimal supervision or guidance.
• Accurate data entry and contract entry according to government regulation and company policies, as well as assisting with monthly and yearly audits in compliance with legislation.
• Composed memos, newspaper notices, and other documents for client families as well as management, and ensured their secure electronic transmission.

Funeral Service Education

Thanatology

Practical Nursing, Health Services/Allied Health/Health Sciences, General

Executive Administrative Assistant

Homicide

Introductory Apiculture

Psychology Of Death And Dying