Amelia Ridgway Email & Phone Number

• Work cross functionally with brands to project manage the implementation of a retail software system (Pinewood DMS) to 177 stores.
• Hands on supervising projects from initiation to post-implementation overlooking everyday work flow.
• Conduct pre and post project evaluation, identifying successful and unsuccessful project elements.
• Create and manage the delivery of project scope, working with key stakeholders across all business functions to ensure efficient project… Show more
• Create and manage the delivery of project scope, working with key stakeholders across all business functions to ensure efficient project delivery.
• Project management of all aspects of the implementation process including; confirming requirements, defining scope, producing plans, allocating roles/ responsibilities to ensure deadlines are met and providing business.

Regional

• Identified and introduced in store key customer touchpoints from enquiry to handover of the sale across Car Store businesses. Key objectives included; customer proposition awareness, improving customer experience and.
• Successfully designed, developed and implemented; brand standards, employee engagement, customer satisfaction surveys and led customer propositions to be consistently delivered.
• Created, established and introduced a team member… Show more
• Created, established and introduced a team member recognition scheme for Car Store incorporating vision, mission and values. Recognising team members who embodied the Car Store ethos and improve workplace employee.
• Analysed customer data including; brand audits, online reputation and customer satisfaction surveys to build an insightful picture of performance. Sharing insights and actionables with key stakeholders as best practice.
• Created a working environment which facilitated change through influencing customer centric leadership.

Regional

• Led the development and implementation of a 5* service culture, working with leaders and sales teams to implement new processes engaging with customer to receive online reviews.
• Raised online reputation on google from an average rating of 2.92 to 4.8 within 6 months.
• Increased the number of 5* reviews from 100 to 2000 reviews per month within 6 months.
• Analysed dealer and team member online reputation using customer feedback to drive sales, process change and… Show more
• Analysed dealer and team member online reputation using customer feedback to drive sales, process change and performance improvement. Show less

Regional

• Successfully implemented a retail software system into 34 Car Store dealerships, leading a digital customer journey, working with business leaders and sales teams to transformation how customers buy used cars in the UK.
• Managed the product developments for Car Store liaising with technical product owners to enhance user experience when using the system.
• Monitored all pre-live and post-live activity.
• Key point of contact for leaders and sales teams to use for support… Show more
• Key point of contact for leaders and sales teams to use for support and development using the system.
• Created daily and weekly reports analysing enquiry management and dealer sales performance.

Nottingham, United Kingdom

Working for the Head of Finance and Insurance and Aftersales Director at Pendragon as a daily support analyst. Key responsibilities included; analysing current processes to identify more efficient ways to operate, rolling out new strategies to key stakeholders across the business and providing business insights.

Nottingham, United Kingdom

Account manager for bulk purchase suppliers, organising multiple contracts at a time and negotiating multi-million-pound deals. Key tasks included; thoroughly researching supplier stock lists, purchasing desirable stock, negotiating deals, building and maintaining relationships with suppliers and dealerships.

Nottingham Trent University

Bachelor Of Business Management (2 Year In- Company), Buiness Management

A Level, Business (A*), Psychology (B), Physical Education (B),Photography (B)

14 Gsces (A-C) Including Maths, English And Sciences