Alex Riley Email and Phone Number

• Work closely with team leads, team members, and others to coordinate, communicate, document, and provide structure as an integral part of the case investigation and contact tracing team.• Support case and contact teams, including specialized teams, as assigned by the team lead.• Ensure cases are distributed and picked up for investigation promptly by prioritizing according to case creation time and date, swab date, priority rating, and follow-up required status.• Monitor productivity of assigned team(s), including case completion, alerting team leads promptly of any productivity issues.• Maintain discretion and confidentiality with all sensitive information.

• Answered and directed phone calls to appropriate staff and departments.• Greeted guests in a professional manner.• Managed the daily visit schedule.• Assisted with preparing and branding documents for external audiences.• Monitored multiple program email inboxes.• Participated on the native information exchange.• Kept the kitchen and visit rooms tidy.• Ran errands and purchased supplies.• Data entry.

• Executed premium customer service which resulted in no negative customer appraisals.• Maintained organization and efficiency while managing a high volume of customers.• Performed general cleaning responsibilities to a high standard that received compliments from restaurant owners.

• Inserted customer and account data by inputting text based and numerical information from source documents.• Compiled, verified accuracy, and sorted information according to priorities to prepare source data for computer entry.• Reviewed data for deficiencies or errors.• Researched and obtained further information for incomplete documents.• Applied data program techniques and procedures.• Generated reports, stored completed work in designated locations, and performed backup operations.• Scanned documents and print files.• Kept information confidential