With over 10 years of experience as a flight attendant and cabin manager, I am a psychology expert who applies my knowledge and skills to deliver excellent customer service and to select the best candidates for cabin crew positions at easyJet. I am a trilingual professional who can communicate effectively with diverse customers and colleagues in English, Portuguese, and Spanish.As a cabin manager and cabin crew recruitment assessor, I demonstrate strong leadership, management, and teamwork skills, as well as a high level of emotional intelligence. I am able to understand and deal with complex interpersonal dynamics, foster a positive and collaborative work environment, and lead teams to success by promoting individual strengths and valuing different perspectives. I also have training in mental health first aider which reflects my passion for working with people and helping them achieve their personal and professional goals. I am always ready to embrace new opportunities and challenges.
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Cabin ManagerEasyjet Jul 2023 - PresentLisbon, Portugal -
Cabin Crew Recruitment AssessorEasyjet Sep 2022 - PresentLondon Gatwick Airport, England, United Kingdom -
Cabin ManagerEasyjet Apr 2021 - Jun 2023London Gatwick Airport, England, United Kingdom -
Flight AttendantEasyjet Mar 2019 - Mar 2022London, United KingdomProvided excelente customer service, received recognition from several passengers for my emphatic and polite atitude;Maintained a friendly, positive attitude when dealing with distressed passengers;Achieved 80% of onboard sales targets. -
Fulfillment AssistantSvc Labs Ltd. Jun 2020 - Jul 2020Crawley, England, United Kingdom -
Hospitality / Customer Service AgentSearch Consultancy Nov 2019 - Dec 2019Crawley, England, United KingdomCarried out work services as waitress, food runner, hostess in hotels, coffee shops and other food-serving establishments. -
Flight AttendantRyanair - Europe'S Favourite Airline Mar 2012 - Feb 2019Lisboa E Região, PortugalValencia Base / 2012.03 – 2014.11 | Lisbon Base / 2014.11 – 2019.02Provided excelente customer service, received recognition from several passengers for my emphatic and polite atitude;Maintained a friendly, positive attitude when dealing with distressed passengers;Achieved 60% of onboard sales targets;Was recognize for my knowledge and interest on Safety Procedures and took part of Ryanair Local Air Safety Groups. -
Technician Of Recognition, Validation And Certification Of Basic SkillsNerlei May 2009 - Dec 2011Leiria Area, PortugalFollowed and helped trainees to be aware of their skills and draw up their final work to accomplish the equivalence to year 12 (BTEC).
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PsychologistAppc Leiria May 2004 - Mar 2008Leiria, PortugalHead of Psychology Department;Provided psychological support to children and adolescents with developmental disorders and their families;Took part as a trainer in the vocational training “Be, care and do with a special child”.
Ana Rita Santos Education Details
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Distinction -
Mental Health First Aid -
Insight – Psychology And Human ResourcesVery Good -
Psychology And Educational Sciences College – Coimbra’S UniversityPsychology
Frequently Asked Questions about Ana Rita Santos
What company does Ana Rita Santos work for?
Ana Rita Santos works for Easyjet
What is Ana Rita Santos's role at the current company?
Ana Rita Santos's current role is Cabin Manager.
What schools did Ana Rita Santos attend?
Ana Rita Santos attended Bpp University, Bath College, Insight – Psychology And Human Resources, Psychology And Educational Sciences College – Coimbra’s University.
Who are Ana Rita Santos's colleagues?
Ana Rita Santos's colleagues are Mia Alford, Dean May, Kevin Keogh, Elena Maria Coarasa Galvez, Andy Hibbert, Paul Kerr, Sandrine Beldi Poggioli.
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Ana Rita S.
Marketing Communication Specialist | Inbound Marketing Strategies | Costumer Oriented Enthusiast |São João Da Madeira -
1gmail.com
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Ana Rita Santos
Lisboa1gmail.com
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