Senior Salesforce Analyst with multiple years of experience in implementing, designing, maintaining, and interpreting the database – to formulate strategies and ideas to meet the tailored needs of the clients or customers through Sales and Service Cloud.Proficient in training the customers/clients to make them understand the proper functioning of Salesforce through Sales and Service Cloud and rendering them with the best business solutions.Expert in facilitating a better service and solution to the customer through the use of Sales Cloud and Service Cloud. Exercised mastery in using the SFDC as it is the world's number one in Customer Relationship Management (CRM) and helped the client in the business, with improved business intuitions and professional strategies. Possessing command over the use of the Sales cloud and Service cloud further made the client more confident and easy to estimate the changes in the market and the probable strategies.Experienced in developing apps by the use of Lightening, and technically sound in the use of Apex Class, Data loader, SQL, CPQ, and Visual force. Highly proficient in collecting and storing information in an organized manner, keeping the templates of the necessary documents handy, savvy with Excel and Google sheet to arrange information or data for further analysis.Adept in analyzing the CRM and SFDC, the process – to come to a conclusive and effective solution, with a good mastery over the analysis, to identify the pros and cons of every business decision. Good at using the Sale cloud and Service cloud to identify the change in customer behavior and to plan business strategies in advance – with a highly ethical and problem-solving attitude. With experience able to make quick and correct decisions, and implement them with fine precision.Pundit in Project management, in consultation with the sales cloud and service cloud, in planning, executing and delivering the client with the desired results.Capable of delivering Salesforce projects from the inception till the end, performing GAP analysis to access the offering and capability of the project to the client's desired needs. Apt in Documentation, Analysis, Data management, problem-solving, and Project management.