A Riz Email & Phone Number

Seattle, Washington, United States

Implemented Salesforce Projects by incorporating the working application of Sales and Service Cloud. Presented useful information and updates to the clientele on the Lightening Methodologies. Collaborated with the Analyst team to lay out a foundational base for the operations of Sales and Service Cloud by executing Technical Apex Class.Worked on diversified technologies such as SFDC, Data Loader, and CPQ for firm maintenance of customer relations, bulk import and export of data and Configure, Price, and Quote (CPQ) software systems respectively.Apprehend the best practices of the company in functional Salesforce and enhanced the development of user interface to a more sophisticated edge through Visual force.Facilitated the solution set provided by the Analyst's team on the discrepancies arising in the working of Data Loader and implemented the solution to get a better result. Recommended significant changes in the technology followed for reading information and data stored in the company’s DB on SOQL. Delivered significant subject matter experts’ requirements and ideas through the working of the cloud-based CRM, SFDC, and Sales and Service Cloud.Validated the functioning of the Sales Cloud and Service Cloud by administering proper execution of plans and strategies in the Analyst team.Formulated the architecture of the software development and software systems of the company through the Sales and the Service Cloud.Accomplished the excellent component-based framework for Salesforce, The Lightening methodology for the company’s working configuration.Optimized the overall working of the data analytics and streamlined them in accordance with the customer requirements through SFDC.Analyzed and interpreted the information and data in an effective way to enhance the further power of business intuition through CRM and Salesforce.

Charlotte, North Carolina, United States

Provided support and guidance to the Salesforce users by providing them an extensive training session and training modules on the terminologies of Sales and Service Cloud, Data Loader, Apptus, Lightening, CPQ, and Visual force.Exhibited the requirements of the clients through the functions of Sales and Service Cloud. Worked on the solution designs on Sales Cloud for the problem statements assigned by the Executive and Senior management.Determined the implementation technique for the Service Cloud in order to enable the delivery of service to the company's clients and customers.Built authentic relationships with the customers through the lucrative functioning of SFDC and Service Cloud.Understood the business requirements so as to get acquainted with the company's CRM strategy and leveraging of the Salesforce software.Fostered the growth and relation between the company and the clients/customers via the smooth inculcation of SFDC.Involved in knowing the company’s strategy for working with Salesforce and CRM and proposed growth ideas for the inclusion of more effective software that will leverage customer growth through Sales and Service Cloud.Detailed out the basic requirements in executing Sales Cloud and extended support to the developers and the analyst for their project planning.Mapped out the latest software and tools that can be used for overall serviceable functions into the company’s system through Data Loader, CPQ, Apptus, and SOQL.Integrated the practical knowledge of Technical Apex Class with that of CRM in order to produce an actionable result.Created the working plan on Salesforce, Service, and Sales Cloud for the future months by including new working techniques and tactics.

Worked with the developer team to investigate the business process by using fluent techniques of Rational Clear Case, Rational Requisite Pro, and Rational Rose.Formulated Business Process Flows and Workflows through Documents, FRD (Functional Requirement Document), and BRD (Business Requirement Document).Kept constant updates with the latest technology and software such as Agile, and JIRA, to systematize, the entire project through automation and modernization.Performed a comprehensive study in terms of Business Requirements and detected grey areas that need immediate attention finding out state-of-the-art business solutions with advanced IT solutions. Assessed the performance of the business with meticulous GAP analysis and worked within the ambit of the FDR and BDR.Ran extensive analysis checks in the NFRD to investigate and monitor the non-functional requirements like security, reliability, performance, scalability, and usability.Used GAP analysis and created diversified documentation and requirement gathering to analyze a Business Process Flow by exploring its various dimensions of opportunities in the marketplace and discovering its future scope for further improvement.Identified the improvements in the SDLC and recommended intuitive techniques in making the life cycle process more convenient to use.Communicated with the developer's team about the strategies and ideas that can be applied for the smooth functioning of the project management with JIRA and Agile.Attended numerous meeting sessions with foreign clientele companies to explore and understand their requirements and obtain a finalized business strategy with utter precision via the creation of FDR exhibiting extensive details about business analytics. Worked with the developer team to investigate the business process by using fluent techniques of Rational Clear Case, Rational Requisite Pro, and Rational Rose.