• Directed recruitment, training, and supervision of operational staff, fostering a culture of excellence.• Analysed operational issues, developing proactive solutions to improve efficiency.• Planned and directed daily operations, ensuring exceptional service delivery to clients.• Negotiated business contracts, securing favourable terms and optimising resource allocation.• Built and maintained long-term relationships with stakeholders, driving sustainable growth.

• Managed projects involving the care of young offenders with mental health difficulties in collaboration with the NHS and Social Services.• Facilitated the coordination of services and resources to ensure comprehensive care and support for vulnerable individuals.• Cultivated strong working relationships with multidisciplinary teams and external stakeholders to promote effective communication and collaboration.• Represented the organisation in meetings and negotiations with healthcare professionals, social workers, and other relevant parties.• Drafted and negotiated contract terms, ensuring compliance and alignment with regulatory requirements.• Collaborated with cross-functional teams to develop and implement strategies for addressing the complex needs of service users.

• Provided strategic leadership, overseeing all aspects of operations to achieve goals.• Represented the company in negotiations, securing practical contract terms.• Built long-term relationships with stakeholders, driving business success.• Authored policies and procedures to comply with regulations, ensuring staff well-being.• Oversaw daily work, implementing processes to maximise efficiency and productivity.