Maintain sales territories in accordance with company policies. Provide customers with a product that meets their expectations.Maintain Sales and Marketing Records for follow up and reference purposes.

Provided this fast paced laboratory information corporation with needed oversight in the Customer Service Group. Interfaced with customers at top level of Hospital and Independent Clinical Labs providing solutions to daily problems regarding electronic transfer of critical laboratory results to their clients and physicians throughout the USA, Canada and Caribbean Isles.Selected AccomplishmentsInterfaced with Technical Group regarding Customer upgrades of software to client base.Provided project management with information needed to convert client physicians to all EMR systems and supported the implementation process.Implemented NETSUITE System into the Client Services Department, working with Accounting Department and Technical Group. Part of ERP System Implementation Team Visited key accounts to provide face to face negotiations in conjunction with sales department when necessary. These meetings also created a spirit of "GOOD WILL" between clients and LifePoint.

Reduced purchasing errors and improved vendor oversight by implementing Peachtree purchasing and inventory control system. Improved day to day operations, eliminated stock outs and overages and miscommunication on expenditures, and provided important usage data to improve service levels.

Day to day operation of Diagnostic Laboratory directly involved with producing diagnostic results for the ESRD Community. As Director I interfaced at all customer levels with Physicians, Nursing, Biomet Staff and Patients.Responsibilities included Budgeting, Staffing, Customer Service, Sales and Marketing.Maintained close contact with Billing and Insurance are to ensure proper cash flow and compliance.

Developed Inventory Contro,l systems, Staffing, Customer service,budget, negotiating, contracts. Facilities contracts etc.

Collected valuable clinical data for new products under development for this manufacturer/distributor of bloodline products, fistula needle products, and anti-stick needle devices. Interfaced with Fresenius Medical Care product managers during National Medical Care plant closings and related product shortages, supplying critical information and direct customer support. Investigated field product complaints, furnishing relevant data to corporate regulatory personnel. Prepared curriculum and instructed customers in use of new products.Selected Accomplishments:Interviewed clinicians and patients about new product development ideas and actual product samples to facilitate improvement of products used in dialysis. Assisted in product improvements and increased market share by collecting statistical clinic data from dialysis facilities of clinical evaluations of MDS' newly developed products.