⎯ Efficient management of properties and transactions, overseeing a portfolio of 10 properties. ⎯ Maintained communication with property owners and tenants; ensured consistent occupancy. ⎯ Responsible for the handover and acceptance of apartments. ⎯ Ensured timely submission, control, and registration of meter readings. ⎯ Planned and implemented maintenance and repair activities. ⎯ Collaborated with the legal department for regular updates of contract templates in accordance with legislative changes and for the prompt drafting and amendment of contracts upon client requests. ⎯ Developed partnerships: Attended professional events and training sessions to establish contacts and create mutually beneficial partnerships with banks, insurance brokers, construction managers, marketing companies, appraisal firms, inspectors, and repair workshops. ⎯ Analyzed price trends: Regularly analyzed current real estate prices using databases, allowing timely price adjustments and ensuring competitive offers. ⎯ Conducted regular price monitoring of competitors using specialized platforms and tools to compare market prices. ⎯ Used a CRM system to store and analyze property price information in various areas. ⎯ Increased sales volume: Achieved a 25% increase in residential property sales in the last calendar year, successfully completing over 40 transactions.

⎯ Developed partnerships: Established and maintained relationships with over 15 real estate agencies through phone calls, letters, and personal meetings, which increased the client flow. The main issuance of mortgage loans was carried out through partner channels, mainly on applications from real estate agents. ⎯ Provided prompt support and consultations to partners on mortgage lending issues, helping them resolve complex situations and improve client service. ⎯ Held monthly training meetings with real estate agents to discuss and educate them on banking products, which strengthened cooperation and increased loyalty. ⎯ Successfully promoted the partner portal: Participated in the implementation of the partner portal for real estate agents to submit mortgage applications, reducing the sales department's workload by 30%. ⎯ Trained partners to use the partner portal by conducting webinars. ⎯ Collected and analyzed feedback from real estate agents, which allowed for improvements in the functionality of the partner portal.

⎯ Performed the duties of deputy branch manager with a team of 7 people. ⎯ Controlled processes and sales plans. ⎯ Analyzed sales to identify problem areas and developed measures to address them, which led to consistently meeting and exceeding (by an average of 17%) the sales targets. Prepared reports for management. ⎯ Held weekly meetings with employees to discuss results and plan further actions. ⎯ Actively sold banking products, including consumer loans, debit and credit cards, insurance, pension insurance, investment instruments, and deposits. ⎯ Recognized as the best employee in the region for high sales performance (an average of 15% above the industry standard), speed of work, and quality of client service, receiving high reviews from clients and management, with an average service rating of 4.9 out of 5.