A Srilatha Email and Phone Number
Highly talented Customer Service Operations professional with over 15 years of experience in decisive roles Service delivery, Customer Relations and Operations Management across Telecom, Automobile and Real Estate and Resume Services – AP / Telangana.Proficient in leading dedicated teams for running successful process operations with proven ability of achieving service delivery / organizational targetsSubject matter expert in Capex and Opex to reduce cost and increase revenue to ensure profitable operations.Expertise in identifying customer base, enhancing customer experience, building rapport with customers for higher customer sat scores.Possesses excellent, customer centric business acumen and entrepreneurial zeal, quick at identifying business opportunities and transforming them into tangible results.Ensuring the highest services standards are maintained for servicing of client and building & maintaining healthy business relations with clients for cross – selling various products.Enterprising Leader and Coach, with an innate ability to connect and network with vendors at all levels, nurture and motivate teams to achieve extraordinary goals.
Mybigbreak.In
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Customer Experience ManagerMybigbreak.In Mar 2022 - PresentHyderabad, Telangana, IndiaMaintaining relationships with clients, including answering any questions they may have about the writing process or their resumesReviewing job descriptions and other documents provided by employers to ensure the resume is tailored to each positionConducting interviews with clients to gather information about their work experience, education, skills, and other qualifications to create a targeted resume that best highlights their qualificationsWriting cover letters that introduce the applicant and explain why they are qualified for the job in questionReviewing resumes for spelling, grammar, punctuation, and formatting errorsWriting effective resumes that highlight a candidate’s strengths, skills, and qualificationsDrafting letters of recommendation for clients who are applying to graduate schools or seeking other professional opportunities
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Customer Care ManagerSri Azendla Ads & Printers Dec 2018 - 2022Hyderabad, Telangana, India
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Operations ManagerDr. Car Private Limited Mar 2013 - 2016Supervising the overall management and day to day operations of 2 units.• Facilitating the operational management initiatives, managing the processes and integrating systems to achieve organizational objectives.• Communicating effectively with the Board, the Sales Team, Technical Team and Finance team informing and updating them regularly customer objectives are met.• Supporting Customer Sales through service, education, and effective problem solving.• Handling the recruitment for personnel and identification of Consultants• Developing and implementing the evolving HR practices in the industry• Responsible for streamlining procedures and preparing the SOP for smooth operations• Taking part in the community events, overseeing quality assurance and leading compliance functions.Accomplishment:Identified and implemented the process of monitoringCore committee member for CAPEX. -
Operations ManagerCripscare.Com Apr 2012 - Jan 2013Hyderabad Area, IndiaManager Operations (; ) cripscare.com, Hyderabad Cripscare is an NRI start-up company which is into property care & property management services, headquartered in Hyderabad, India. My role is to deal with NRI customer base and design the user friendly Website – Inputs for the business - Property care services Major Accomplishments:Business Module Design of Website & Inputs for business modelDesigning the Process, Packages and Legal understandingsKey Member in Team building, designing & launching of the business portal and the eventual launch of the business.Conducting operational training program for new employees
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Assistant Manager - Service DeliveryTata Group Aug 1998 - Dec 2007Hyderabad Area, IndiaWorked from the inception and moved certain levels.Major Accomplishments:• Core member of the team, involved in achieving cost reduction in the Customer Care Department.• Acted as single point contact for:o Top Corporate Team for enquires, information and problems related to Top Corporate.o Dealers to accept and process customer requests within 12 hrs.• Successfully headed the Tata Indicom Center and improved the Wait time from 3 hours to 1 hour• Distinction of suggesting new processes that increased walk-in by 20% and reduced repeated walk-ins by 13% in a short span of 6 months.• Awarded as Best Team Leader for customer wait time reduction.• Handling a team of 12 Members and 14 Channel Partners.• The team received Best Team Appreciation from Sales Department in Feb’03• Recognized as Best Team Member and was sent for Malaysia tour in Apr’02 -
Billing ExecutiveMobilink Paging Services Apr 1996 - Jul 1998Commenced career with DSS Mobile Communication Ltd at Hyderabad as Billing and Customer care Executive
A Srilatha Education Details
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Business Administration And Management, General
Frequently Asked Questions about A Srilatha
What company does A Srilatha work for?
A Srilatha works for Mybigbreak.in
What is A Srilatha's role at the current company?
A Srilatha's current role is Customer Service | Operations Management | Office Administration | Customer Relations | Vendor Management | Order Fulfilment | Resume Writing Services.
What schools did A Srilatha attend?
A Srilatha attended Andhra University.
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