Andrew Tekle-Shirley Email & Phone Number

Washington D.C. Metro Area

Building smart home solutions for the trade industries.

Devised and managed the HVAC Remote Diagnostic Product concept, methodology, and development.Coordinated with the engineering team for all the physical and operational specifications for the sensors, ZigBee interface, cabling, and central hub. Wrote user stories for the customer and installer applications to guide the UI/UX and software teams. Provided feedback for the engineering team through CAD drawings.Collected and compiled feedback from installers and homeowners through on-site meetings, emails, and video/voice calls.Worked closely with the data science team to establish guidelines and thresholds for 18 fault detection algorithms.Conducted training & provided nearly 24/7 direct product support to our Edinburgh, Scotland & Bucharest, Romania customer service team.

Virginia

I Maintained multiple data centers’ mechanical and electrical components to sustain temperatures and power redundancy. Monitored building automation systems & electrical power monitoring systems. Troubleshot, repaired, and replaced components for air handlers, chillers, pumps, switchgear, automatic transfer switches, air conditioners, exhaust fans, controllers, and other related equipment. Wrote multiple procedural documents for the repair, installation, and troubleshooting of components. Trained multiple new employees on mechanical, HVAC, and electrical systems of the multiple data centers.

Virginia

Point of contact for residents’ issues relating to the infrastructure and recorded them to track trending issues. Repaired, maintained, and installed HVAC, plumbing, electrical, telecommunications, and various appliances. Repairs consist of, but not limited to, circuitry repair, tracing and mending wiring, cleaning coils, replacing pumps, re-piping boilers, troubleshooting and replacing HVAC components, and generator maintenance.

Cincinnati Area, Oh

Maintained a territory of 100+ customers for the installation, maintenance, and repair of bells, post clocks, tower clocks, and manual and electronic carillon systems. Responsibilities included creating a schedule for travel and job time, troubleshooting on-the-job problems, determining what repairs were needed and the cost, measuring and drafting schematics for parts, and discussing with customers the best options for repairs.

Greater Pittsburgh Area

Interacted with homeowners to determine what the homeowner’s issue was, and their best options for repair. Organized and performed the installation, repair, and diagnosing of heating and cooling systems including gas/oil furnaces & boilers, steam boilers, heat pumps, high velocity air conditioners, and split and packaged unit air conditioners. Also diagnosed & repaired plumbing issues varying from simple toilet and faucet repairs to complex drain and water systems.