Ahmed Hatem Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Responsible for leading a team of supers leading a team responsible for planning, forecasting, scheduling and real time resource management of in-center and remote advisors. Establishes effective relationships with internal and external partners including Finance, Business Systems, IT, Data Management and Continuous Improvement as well as operational leadership to ensure daily service level metrics and business goals are met. Communicates company policy information and requirements to staff and ensures operational decisions comply with policy. Develops and motivates employees through regular coaching and feedback that leads to improved results that support the overall operations of the business.

Cairo, Egypt

Responsible for leading a team of employees who are responsible for planning, forecasting, scheduling and real time resource management of in-center and remote advisors. Establishes effective relationships with internal and external partners including Finance, Business Systems, IT, Data Management and Continuous Improvement as well as operational leadership to ensure daily service level metrics and business goals are met. Communicates company policy information and requirements to staff and ensures operational decisions comply with policy. Develops and motivates employees through regular coaching and feedback that leads to improved results that support the overall operations of the business.

Egypt

My role boils down to Long, short term planning, forecasting, staffing, sizing, hiring plan and Cost - revenue Analysis, forecasting and planning - Analyze the gathered historical data to add my insights to reach the best customer and client satisfaction.

Making Daily, M.T.D and Y.T.D Reports, gathering historical data which helps in Analysis and forecasting, also making Dashboards to provide at-a-glance views of key performance indicators (KPIs) relevant to a particular objective or business process

Supporting Vodafone 888 Project as a reporting specialist making reports on Daily, MTD and YTD basis, also making the staff KPI's

Freelancer Guitarist (Lead/Acoustic/Bass) Guitar, Freelancer Music Arranger, and Music Composer

Supporting Vodafone 888 Project as a reporting specialist making reports on Daily, MTD and YTD basis, also making the staff KPI's

Supporting Vodafone 888 Project as technical support to help new comers to make fast actions and supplying them with accurate information.

Supporting Vodafone 888 Project as a customer service representative to help customers to satisfy their needs with the best customer experience .