Alicia Toval, Mph Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

I led the seamless transition and integration of acquired agencies. I managed the acquisition process for multiple home health and hospice locations across several states, overseeing the integration of hundreds of employees. My role involved meticulous planning, resource allocation, and cross-functional coordination to ensure that each transition was tailored to the unique attributes of each acquisition. I was passionate about driving operational efficiency and supporting the growth and success of our home health and hospice services.Key Achievements:• Successfully managed the acquisition and integration of 14 home health and hospice locations across 6 states, ensuring smooth transitions for over 500 employees.• Spearheaded the extraction, analysis, and configuration of payroll systems, facilitating seamless employee pay method transitions.• Appointed as the lead for a strategic 5-year expansion initiative to reduce the profitability timeline by 50% for newly established projects.

Dallas-Fort Worth Metroplex

Houston, Texas Area

I direct a $22M financial assistance program geared toward breaking down barriers to healthcare access for uninsured and under-insured patients. I advocate for the patients in the Houston area, and I facilitate clinical outreach programs to offer quality healthcare options. Creating innovative strategies to engage employees is a strength that continues to produce benefits. I've built connections with mentors and volunteers, which has increased program participation by 15%. In addition to program development, I oversee a $1.5M budget. I manage, track, and allocate funds to continue to ensure that the Hospital complies with 501(c)3 standards. Leveraging my innate interpersonal skills, I've established partnerships with over 30 non-profit agencies, recruited new volunteers, and organized local events.I most recently organized the I CARE in Action week, engaging over 300 volunteers, which supported displaced Hurricane Harvey and Tropical Storm Imelda victims. I also led an initiative to spread awareness about domestic violence and organized our first community event, which helped over 300 attendees.

Boosting volunteer engagement by 1,000 participants took legwork. I created a strategy to build connections, spotlight participants, publicize events and strengthen program awareness. Once I accomplished my goal, I began focusing on improving the volunteer experience. I developed training for groups of 50+ volunteers for various community events. I achieved my goal of communicating volunteer expectations, safety guidelines, and customer service ideals to 100% of the program volunteers. To ensure our volunteer program's success, I reviewed existing policies and created new ones, including disaster response planning, time-off requests, volunteer relations, and retention strategies.

Houston, Texas Area

I developed a volunteer program that was mutually-beneficial and rewarding for mentors and participants. I boosted volunteer participation by 38% in just 12 months by incentivizing volunteers. I increased the program adoption rate by working one-on-one with program mentors - MDs and RNs - to determine more efficient ways to run the program and create training for volunteers. This initiative was well received, and we gained positive feedback from long-standing participants.

Houston, Texas Area

I stepped into the role and oversaw a $150K inventory. I created new workflow processes for this growing non-profit organization specializing in educational software and material. I developed standardized purchasing processes and procedures, reducing email inquiries by 90%. I was challenged with maintaining and creating six new policies to keep policies current and update them based on business needs. These policies became accessible on our intranet, reaching up to 200 employees. I proactively performed a cost analysis that reduced shipping costs by 80% in six months. I maintained relationships with vendors and the Salesforce team to migrate our purchasing process into a new, seamless CRM platform.

Houston, Texas Area

I thoroughly evaluated Houston Methodist's annual $5M Community Benefits grant. I compared grant management software and provided recommendations for the integration of grant submission, application review, awarding, reporting, and monitoring platforms. I developed a 3-step framework in which: • grant recipients are ranked by size, type, and their annual operating budgets • quantitative data is collected on patient demographics, the quantity and types of services rendered (preventative, primary, mental health, and specialty care) • organizations are ultimately ranked as exceeding expectation, meeting expectation, or below expectation per state metricsI participated in the management of external event sponsorship for the hospital system. In addition, I revised the community health needs assessment for a community hospital scheduled to open in 2017.

Houston, Texas Area

I assisted with the launch of the Online Second Opinion Program. My efforts resulted in the identification of industry best practices for increased physician efficiency and the reduction of patient wait time for electronic delivery of written medical reports.I performed a quality assessment of the Neurosurgery service line pilot by bench-marking Houston Methodist's internal workflow against competitors to determine potential areas for streamlining. I functioned as a web application tester to improve the patient experience. I designed informational print and digital marketing materials for distribution to physicians and patients.

Norman, Oklahoma

I supervised a group of 150 student volunteers to assist with special events centered around recruitment to the University of Oklahoma. I worked closely with student organizations, faculty, and vendors to coordinate overnight campus visits and college fairs. I was recognized for my outstanding efforts by receiving an invitation to share my collegiate experience with 5,000 prospective students and families as a guest speaker for OU Day in Houston, an annual recruitment event.

Master Of Public Health (Mph), Health Services Organization

Bachelor Of Arts (B.A.), Sociology