Amber Zakula Email & Phone Number

• Provide administrative support to high-level executives and manage day-to-day office functions.• Oversee the onboarding and offboarding processes, ensuring new hires and departing employees have smooth transitions.• Maintain timesheet accuracy for all team members, reducing violations and improving reporting accuracy.• Assist in preparing detailed technical documentation to aid training and internal processes.

Columbia, Sc

In my previous role, I was responsible for recruiting, training, and fostering a diverse team. My approach focused on improving overall organizational efficiency by nurturing talent and promoting a culture of collaboration and excellence.I led various service elements within the organization, ensuring high-quality food, delivering exceptional customer service, and maintaining a supportive staff. My commitment to store hygiene was unwavering, positively impacting customer satisfaction… Show more In my previous role, I was responsible for recruiting, training, and fostering a diverse team. My approach focused on improving overall organizational efficiency by nurturing talent and promoting a culture of collaboration and excellence.I led various service elements within the organization, ensuring high-quality food, delivering exceptional customer service, and maintaining a supportive staff. My commitment to store hygiene was unwavering, positively impacting customer satisfaction and operational excellence.I brought significant expertise in inventory management. I supervised and conducted regular inventory audits, enforcing strict controls to monitor accuracy and minimize discrepancies. This ensured optimal resource utilization and minimized wastage, contributing to cost-effectiveness.The values I drove during this role included:• Cultivated a culture of excellence, emphasizing top-tier product quality, customer service, and sales achievement by fostering personal development and advancement opportunities for all team members.• Initiated and led in-store recognition programs and contests to encourage the team and boost overall performance.• Devised engaging local marketing initiatives to increase brand visibility and community engagement. Show less

Columbia, South Carolina, United States

At this position, I transformed Starbucks into a beacon of excellence by providing leadership to a dedicated team of store partners. I demonstrated exceptional judgment in the meticulous oversight of daily store operations, ensuring flawless functionality and elevating store performance to enhance customer experiences. I adeptly managed staffing decisions, encompassing recruitment, training, performance evaluations, and scheduling, resulting in increased staffing levels and a highly skilled… Show more At this position, I transformed Starbucks into a beacon of excellence by providing leadership to a dedicated team of store partners. I demonstrated exceptional judgment in the meticulous oversight of daily store operations, ensuring flawless functionality and elevating store performance to enhance customer experiences. I adeptly managed staffing decisions, encompassing recruitment, training, performance evaluations, and scheduling, resulting in increased staffing levels and a highly skilled partner workforce. I prioritized safety and security protocols to foster a trusted and secure environment, benefiting both customers and partners.Here are some measurable accomplishments from this position:• Established high standard by embodying Starbucks' guiding principles, while serving as role model for reinforcing core values, and enhancing the work culture.• Managed store finances, maintained profitability, and nurtured consistent financial strength. Show less

Fayetteville, North Carolina, United States

During this job tenure, as the primary liaison for the company, I reported directly to the executive board, playing a pivotal role in elevating our brand perception and strengthening community relations. My responsibilities encompassed strategic content creation, meticulous event planning, and the implementation of effective PR strategies.I also took charge of financial risk assessments, conducting thorough internal audits, managing cost proposals, optimizing resource allocations, and… Show more During this job tenure, as the primary liaison for the company, I reported directly to the executive board, playing a pivotal role in elevating our brand perception and strengthening community relations. My responsibilities encompassed strategic content creation, meticulous event planning, and the implementation of effective PR strategies.I also took charge of financial risk assessments, conducting thorough internal audits, managing cost proposals, optimizing resource allocations, and overseeing budgeting processes. Through efficient project management, I ensured the successful execution of initiatives that contributed to our overall financial stability and growth.In addition, I was dedicated to delivering top-notch member services, achieving this by proactively enhancing brand awareness, building consumer trust, and nurturing strong member relationships.Some of my prominent achievements for this role are mentioned below:• Attained substantial increase in company's performance and capabilities through effective memberships, fundraising, and fruitful collaborations.• Updated bookkeeping and financial planning to realign with revenue projections, while maintaining advantageous negotiations and partnerships.• Achieved 46% upsurge in financial occupancy within first six months by skillfully negotiating rates and contracts.• Raised harmonious work environment by strengthening bonds with vendors, sponsors, and board members.• Built significant relationships with 200 non-profit organizations and aligned with dozen businesses. Show less

Fayetteville, North Carolina, United States

Serving as Store Manager, I managed profit and loss (P/L) responsibilities, including inventory budgeting and payroll administration. I successfully led strategic initiatives, expanding menu options, upgrading equipment, and enhancing retail selections. I demonstrated proficiency in payroll management, skilled vendor negotiations, and effective team coordination. I gained expertise in cost-efficiency, ensuring compliance with health code regulations, and optimizing overall operational… Show more Serving as Store Manager, I managed profit and loss (P/L) responsibilities, including inventory budgeting and payroll administration. I successfully led strategic initiatives, expanding menu options, upgrading equipment, and enhancing retail selections. I demonstrated proficiency in payroll management, skilled vendor negotiations, and effective team coordination. I gained expertise in cost-efficiency, ensuring compliance with health code regulations, and optimizing overall operational efficiency. I served as the in-person ambassador for the brand, reporting directly to the CEO.The values I drove during this role were:• Raised 40% annual revenue growth during three consecutive years by managing diverse organizational operations.• Attracted top-tier talent to boost brand integrity, build consumer trust, and cultivate positive team culture.• Devised and executed comprehensive plans to ensure ongoing success of restaurants. Show less

Davenport, Coralville And Cedar Rapids, Iowa

Member of the Opening Management team for three locations, organizing soft opening events. Seamlessly floated between locations managing all operational aspects, guest relations, and staff supervision. Retained retain top talent guaranteeing quality, safety, and pace. Handled financial responsibilities for all locations ensuring each department’s P/L goals were met. Developed plans to ensure the restaurants’ lasting success. Currently: remotely managing online and public communications.

Killeen, Texas

At this job, I transformed brand visibility and engagement through the implementation of cutting-edge marketing, advertising, and social media strategies. I introduced rigorous profit and loss tracking, established aggressive sales objectives, spearheaded negotiations, and fine-tuned staffing protocols to elevate both profitability and operational effectiveness.Here are some measurable accomplishments from this position:• Transformed café into beloved local destination, while attracting… Show more At this job, I transformed brand visibility and engagement through the implementation of cutting-edge marketing, advertising, and social media strategies. I introduced rigorous profit and loss tracking, established aggressive sales objectives, spearheaded negotiations, and fine-tuned staffing protocols to elevate both profitability and operational effectiveness.Here are some measurable accomplishments from this position:• Transformed café into beloved local destination, while attracting families, city officials, and local non-profits as regular patrons and event hosts.• Revamped team dynamics by onboarding, motivating, and providing guidance to augment overall productivity.• Reached remarkable 63% surge in sales by administering interdisciplinary processes and functions. Show less

Davenport / Moline, Iowa / Illinois

Performing as Patient Services Representative, I enhanced patient database management and account administration by efficiently organizing and categorizing documents into Electronic Medical Records, ensuring data accuracy and easy accessibility. I successfully expedited insurance processing through precise coding and billing aligned with encounter forms, thereby optimizing reimbursement procedures.Some of my prominent achievements for this role are mentioned below:• Coordinated within… Show more Performing as Patient Services Representative, I enhanced patient database management and account administration by efficiently organizing and categorizing documents into Electronic Medical Records, ensuring data accuracy and easy accessibility. I successfully expedited insurance processing through precise coding and billing aligned with encounter forms, thereby optimizing reimbursement procedures.Some of my prominent achievements for this role are mentioned below:• Coordinated within medical team by maintaining patient confidentiality in compliance with HIPAA regulations.• Established consistent and courteous rapport with public by enhancing overall patient experience. Show less

Remote

Boosted retail impact by discovering and negotiating new advertising, marketing, and leasing avenues. Efficiently received and responded to communications providing any necessary customer service. Maintained an accurate inventory of equipment, material, and supplies, aiding the completion of vendor permits, inventory reports, and purchase orders. Oversaw vendor pick-up, order verification, and provided payment. Updated bookkeeping, ledger tracking, and P/L comparison — converted 11% loss into… Show more Boosted retail impact by discovering and negotiating new advertising, marketing, and leasing avenues. Efficiently received and responded to communications providing any necessary customer service. Maintained an accurate inventory of equipment, material, and supplies, aiding the completion of vendor permits, inventory reports, and purchase orders. Oversaw vendor pick-up, order verification, and provided payment. Updated bookkeeping, ledger tracking, and P/L comparison — converted 11% loss into profit. Guaranteed accurate payments and bank deposits. Show less