Jian Liu Email & Phone Number

Technical Product Manager for ADC/Multi-Cloud solution, flagship of A10's product line.

San Jose

Senior member of a global cross-function team, bridging between Fields System Engineers, Product Managers and R&D, focusing on improve A10 worldwide sales by Showcase A10 technical solutions to major accountsDemonstrate superior A10 product performance with sophisticated functionalitiesDevelop, maintain and lead product training for sales enablement"I feel like a million bucks" and literally that is the value of the testing equipments I had access during this period. Ixia… Show more Senior member of a global cross-function team, bridging between Fields System Engineers, Product Managers and R&D, focusing on improve A10 worldwide sales by Showcase A10 technical solutions to major accountsDemonstrate superior A10 product performance with sophisticated functionalitiesDevelop, maintain and lead product training for sales enablement"I feel like a million bucks" and literally that is the value of the testing equipments I had access during this period. Ixia, SPIRENT, you name it and we had it. I had built up a 300Gbps demo to showcase our DDoS Solution. Recreated and figured out a critical high CPU issue for a million dollar customer. Held many demo for those customers eager to see a performance demo.Another highlights of this role was to prepare and held Brainshare training sessions on multiple topics. I enjoyed that a lot. You need to deeply understand the topic before you train others and in my mind, it is the best way to motivate someone to learn more. I remembered each of every topics I had trained the worldwide SEs: HTTP2, GSLB, Health Monitor, DNS DDoS Mitigation and DDoS Authentications. I also created training material and hands on material for various topics as well. Show less

San Francisco Bay Area

Transferred to A10 US HQ from China, started as technical support engineer and prompted to Tier 3 escalation engineer in 2016. Troubleshoot complex cases covering all A10 products, including L4/L7 Load balance, HTTP/HTTPS, DNS, GSLB, DDoS detection and mitigation, IPv6 migration, SSL insight etc. Worked with customers, developers to investigate and replicate critical customer issues.I enjoyed this role VERY MUCH. It is like solving puzzles all day long and once you figured it… Show more Transferred to A10 US HQ from China, started as technical support engineer and prompted to Tier 3 escalation engineer in 2016. Troubleshoot complex cases covering all A10 products, including L4/L7 Load balance, HTTP/HTTPS, DNS, GSLB, DDoS detection and mitigation, IPv6 migration, SSL insight etc. Worked with customers, developers to investigate and replicate critical customer issues.I enjoyed this role VERY MUCH. It is like solving puzzles all day long and once you figured it out, it was always an AHA! moment. Sometimes the root cause is right there in bold if you know where to look. Sometime the challenge could be so difficult it could take weeks or longer but this makes it more special once you found out the root cause.The keyword here is to be able to recreate. Almost all issues could get resolved once you can consistently recreate the issue. The most difficult ones are those timing or "race condition" issues.I have cracked many key escalation issues for major accounts. The last case was also the most difficult one as it was a system level issue and I kept working on it for another week after I moved to my next role until I could finally recreate it (and happily to report it was fixed later).But the most satisfactory rewards was gift cards from customers. I still kept one of the USD $20 Starbucks gift card.I mean customers do not need to do that, you must have done something right to earn it! Show less

Shanghai, China

Field System Engineer for East China Region, focus on Carrier /ISP Solutions and Web 2.0 customers.Full of good memories, and some bad ones. Being a SE sure improved myself a lot, particularly on presentation and communication skills, also on time and project management as well as deeper understand of customer needs. Sure grew a lot during these 5 years!If possible, everyone should become a Field engineer or at least joined the sales team once to see how they work.I had… Show more Field System Engineer for East China Region, focus on Carrier /ISP Solutions and Web 2.0 customers.Full of good memories, and some bad ones. Being a SE sure improved myself a lot, particularly on presentation and communication skills, also on time and project management as well as deeper understand of customer needs. Sure grew a lot during these 5 years!If possible, everyone should become a Field engineer or at least joined the sales team once to see how they work.I had the privilege of being shouted out on the phone by a CEO (company went public later for a huge success) while frantically trying to downgrade a bad release remotely. But much more satisfactory and happy experience to have successfully deployed our solution after many all-nighters for many key projects. I sure travelled a lot then!It is always a special feeling when you could put something online that helped customers or consumers and I am proud of my achievements. The most difficult projects? Try to replace a competitors' solution in a short time and convert thousands of their config commands to yours! Show less

Shanghai, China

Team leader of the Fishbowl Team of Cisco CRDC in Shanghai, China.Can you guess what this Cisco Fishbowl for? Hint: China RDs.Yes, it is a source code control system developed internally for secure access for Cisco China employees. Yes, you can see the fish but you should not or could not take the fish out :)

Beijing, China

Senior QA and then QA manager, involved mainly in ID product testing and also various customer support issues.Had my first business trip with sales team here, discovered how differently the other side of products are and was very much intrigued. Still remember that the first time talking to a sales engineers, instead of the technical requirement he showed me a customer org chart first! "Being a Sales Engineer requires more of you", quote from a SE I knew here was one of the… Show more Senior QA and then QA manager, involved mainly in ID product testing and also various customer support issues.Had my first business trip with sales team here, discovered how differently the other side of products are and was very much intrigued. Still remember that the first time talking to a sales engineers, instead of the technical requirement he showed me a customer org chart first! "Being a Sales Engineer requires more of you", quote from a SE I knew here was one of the reasons I became a Sales Engineer later in my career. Show less

Msee, Electrical & Computer Engineering

Ms, Applied Physics

Bsee, Electrical And Electronics Engineering