Muhammad Azam Email & Phone Number

England, United Kingdom

London, England, United Kingdom

Devising and implementing effective sales strategies to drive business growth within the designated regional market by managing end-to-end sales processes, from lead generation to deal closure.Conducting comprehensive business analysis to craft targeted marketing initiatives to promote products.Orchestrating seamless sales operations, optimising processes for efficiency and effectiveness.Engaging in direct sales activities, building strong rapport with clients and driving successful deal closures through personalised sales approaches to cater to clients' specific needs and preferences.Managing Port-centric Logistics and overseeing and logistical processes to enhance overall process and cost efficiency by developing and maintaining relationships with key stakeholders, including shipping partners, customs authorities, and warehouse personnel, ensuring a smooth coordination in the supply chain. Generating leads through diverse channels, including social media, networking events, and personal referrals along with exploring new business opportunities to expand the customer base and increase market penetration.Fostering Business-to-Business (B2B) relationships by understanding clients' business objectives and target audience and analysing alternative supplier choices to negotiate win-win agreements.Managing inventory effectively, ensuring product availability and implementing inventory control measures to optimise stock levels and minimise discrepancies.

Dubai, United Arab Emirates

Leveraged relationship-based banking to explore new business opportunities from prospective clients and strategically worked with existing clients to propose and successfully close deals along with capitalising on cross-selling opportunities i.e. Auto Loan, Mortgages and Bancassurance.Successfully executed a comprehensive cold-calling strategy that involved physically visiting corporate offices and effectively communicated benefits of our banking services tailored to meet the financial needs of corporate professionals by building strong relationships and trust, positioning our banking products as their preferred choice.Presentations showcasing our banking solutions which underscored my ability to combine strategic planning, interpersonal skills, and a results-driven mindset to achieve success in retail banking sales.Consistently achieved KPI targets (Multi Product) with outstanding year-on-year performance ratings.Worked with marketing team for executing Kiosk activations to enhance business and assess productivity with Cost-Revenue analysis to secure more effective locations.Demonstrated comprehensive knowledge of the bank's retail products, policies, and internal systems to ensure compliance with Central Bank regulations, including Anti-Money Laundering and Compliance Due Diligence for fraud prevention.Gained insights into customer demographics, interests, and demand-influencing factors, while also compiling detailed reports and meticulously fulfilling compliance requirements for Know Your Customer (KYC) during the sales process.Pursued certifications through Emirates NBD Academy's comprehensive training programs, including In-House (E-Learning) and Out-House (L&D Training Centre) courses on Anti-Money Laundering, Data Security, and Selling Skills.Provided valuable support to the Sales Manager by working closely with team members, particularly assisting new joiners with product and policy training sessions.

Lahore

Handling inbound calls proficiently, providing prompt and accurate responses to customer inquiries through effective system handling, and up-to-date product knowledge.Proactively suggesting other relevant offerings to ensure customer satisfaction.Striving to cultivate a customer delight factor by prioritising First Call Resolution (FCR).Delivering consistently high-quality customer service in all interactions.Efficiently identifying and managing assertive customer complaints to ensure swift resolution.Cultivating a collaborative team environment to contribute to the overall success of the call centre.Taking ownership of customer complaints with efficiency, understanding the underlying causes of the issues, and offering clear and effective solutions. If needed, escalating matters to the line manager and arranging call-backs to demonstrate empathy towards the customer's concerns.Regularly reviewing monthly performance reports to enhance telephone techniques, including active listening, and conducting constructive evaluations of recorded conversations to improve customer support skills.