Problem Solver

Provides systems leadership to IT and the Company and will be a key member in the implementation and expansion of various NetSuite modules for an ERP replacement project.Perform day-to-day operation, maintenance, projects, change request and support tasks for the entire NetSuite application and ecosystem.Serves as a technical liaison to functional business partners and actively identifies opportunities to leverage NetSuite functionality to improve efficiencyPlan, review, revise, develop, test and deploy feature configurations and customizations of NetSuite to meet evolving business and operational needs.Administration support requests for new/updates/terminations of users/roles, partners and associated accounts/rolesMonitor end-user usage, daily system scripts and track performance.Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage etc.Support data imports and migrations as neededTroubleshooting and resolution of technical problems.

Serve as Netsuite systems Administrator for our NetSuite ERP as well as assist with other applications including, but not limited to, UltiPro, P2P Systems and other SaaS financial (Adaptive Insights), and other applications.Participate in implementation and integration projects working with multiple teams to refine user roles, permissions and controlsProvide outstanding internal support on system issues including system availability, and performance optimizationEvaluate system issues, identify alternatives, and implement timely solutions.Learn new systems and tools to improve processes and architectureDocument requirements, and analyze a variety of reports or queries. Demonstrated functional and fundamentals knowledge of NetSuite with hands on professional experience Familiarity with various NetSuite modules such as WMS and SCMS Fundamental understanding of internal controls, user permissions and inheritanceStrong analytical, change management, task management and problem solving skillsExcellent collaboration and cross-functional skills.Ability to manage multiple initiatives and priorities in a fast-paced collaborative environmentExperience working in or with financial and Sales teams Familiarity with financial functions and terminology, Exposure to systems such as Open Air and Salesforce

Responsible for assisting the Dir. Of Operations with planning, developing, directing, andcoordinating Operations specific implementation of standard processes within NetSuite,improvement aiming to the efficient use of systems and resources across multiple Operationsfunctions, generating productivity and improved financial results.Assist with current business processes, and future implementation of new workflowsand integrated third party processes within NetSuite in planning, purchasing, receiving,shipping, inventory management, and WMSAbility to act with limited guidance to translate business and technical requirementsinto well-engineered and throughout solutionsTrain to become the business Operations NetSuite expert, trainer, and mentorWork cross-functionally with all departments for required development activitiesAssist with job duties as needed in Accounting, Warehouse and IT.Train users on standard NetSuite business applications and executed NetSuitecustomizations  Learn to Create and support NetSuite dashboards, reports, saved searches, KPI's, andbusiness processes that go beyond the standard NetSuite application in relation toFermobUSA’ s specific business needs.Act as liaison to other departments on cross-functional issues arising from the processimplementations Provide ongoing refinement of use of NetSuite to company usersKnow current company processes for each department and position in OperationsMaintain confidentiality about the information being processed, stored, or accessedSolid understanding of operations fundamentals and processesAbility to work collaboratively within a team, as well as independently to achieve resultsin accordance with timelines established.

• Conduct basic administrator level tasks on Software as a Service (SaaS) systems such as NetSuite and others. • Provide exceptional customer support to end-users by providing timely responses and quick resolutions to opened help desk tickets.• Support the operation of the NetSuite ERP, by focusing on configuration, testing, conversion, training, and support with the IT Manager/NetSuite Developer. • Help to clarify business requirements and translating requirements into NetSuite capabilities. Learn to use workflows, integrations, reports, dashboards, custom objects, and permissions. • Utilize Advanced Microsoft Excel knowledge by loading, manipulating and extract files from other platforms and reports.• Collaborate with organization-wide users to identify optimization and enhancement opportunities.• Provide regular training and ongoing system and technical support to NetSuite users.

NetSuite Administrator – ERP System Replacement Project • Created, managed, documented, and configured/optimized system workflows, interfaces, scripts, specific fields/forms, records, searches, reports, dashboards, permissions, and integrations with third party applications/databases.• Involved in setting up NetSuite features including chart of accounts, subsidiaries and tax nexuses. • Assisted finance team in customizing financial reports for C-level Executives.• Supported integration of 3rd party software (Salesforce, Concur and Expedia) to ensure effective and efficient operations.• Worked closely with key stakeholders to define and document business requirements, and lead projects from beginning to end.

• Managed 100 major accounts with holdings of 1 Million USD plus+ such as: SiteOne, HD Supply, The Erosion Company, Central Turf & Irrigation Supply and American Excelsior.• Processed journal entries monthly, matching all checks to invoices for accounts receivable using the Sage MAS90 software, including correcting or updating existing entries.• Processed credit applications for new accounts utilizing Sage software, determining eligibility based upon the new or existing PAYDEX scores and credit utilization within the past 90 days.• Created invoices, sales orders, and collected on past due accounts.

• Maintained B2B accounts by way of building relationships and establishing rapport with clients. • Exported financial payments from the end-user POS software system (Authorize.net) into Scan Source (SAP software) then routinely imported account receivable ledgers and generating reports. Managed a huge local tech company account with the resources of a billion dollar + global organizations such as: Delta Airlines, Plantronics, SYNNEX, IBM, Infor, and Cocentrix.• Implemented generally accepted accounting principles related to billing, credits and refunds. • Responsible for facilitating, quoting, processing, and ordering service (Implementation or Maintenance) requests for business partners and sales team.• Processed quotes for telephony products regarding warranty and service level agreements.• Optimized Salesforce CRM for driving vendor service renewals and managing various telephony services.• Maintained database of quote activity utilizing end user CRM (SAP Salesforce, Barco).

• Monitored technician’s activities on (SLA) service level agreement contracts to ensure the contracted stipulations were being adhered to and contract procedures were being followed. • Created, and verified service work orders indicating work locations, pay item quantities of work to be performed, and date work is to begin/end, if required by contract. • Processed invoices and generated account payables through MMS (Maintenance Management System) then imported data into SAP to generate report that matched sales order and account information.• Processed billing invoices for 200+ national fire prevention and 150 CGL Government accounts. • Managed major account for MARTA Transportation including Longhorn, TGIF, and Olive Garden.• Processed month end billing entering payments of (checks and credit cards) over $100,000.

• Managed accounts for several logistic distribution companies, being a direct primary contact. • Supported and reviewed monthly FIFO (first in first out inventory report), using financial metric systems for distribution on open purchase orders for all hardware and software products. • Tactically and strategically applied scrum agile methods to position, both company and end user related to drive the optimization of supply and demand goals. • Implemented and made recommendations to reduce the risk of supply chain related concerns.• Updated created and enabled profiles for end-users requesting security and access functions within Salesforce CRM.• Maintained customer contact and set appropriate expectations with the client, throughout the cases of SDLC (system development life cycle) processes of products and services.• Business liaison addressing end-user, requests and assisting with other functions as needed.

Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-system, and applications. Developed and sustained a productive customer relationship, making the customer/end user and their needs a primary focus.Earned solid reputation in first level resolving solutions and troubleshooting complex issues regarding ORACLE software. Assists with navigating around application menus, when required remotes into the customers computer. Responsible for providing support of Windows XP/2000/2003/Windows 7/Apple Computers in a 500+ internal and External user environmentCreate and modify accounts, and set-up groups in Active Directory.Gather analyze and documented step by step information about the user’s issues to answer questions about installation, operation, configuration, and customization peripherals to determine the best way to resolve the problem. Offers alternative solutions and follows up with the objective of retaining the customer and clients business. Provides solutions in resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. Maintain regular contact with end-users, and solicit suggestions and comments on application software. Assist members of the IS Department in troubleshooting and resolving user desktop technical problems.Provide technical support to users to ensure excellent customer service results.Planned and carried out technical projects, including planning, implementing, and preparing for any rollout-related training, and assisting in the configuration of software products.Setup and Managed VOIP CISCO Phones at Multiple Locations Deploying Phones, Numbers, and Changes, along with tracking numbers available and in use.Investigate new technologies and attend training seminars that would be beneficial to the IS department, customer and company as a whole.

Organize word processors, files, and faxes - Answer telephone calls and return voicemails - Provide help when needed with various projects for other employees - Scheduling meetings and calendar management - Maintaining and updating databases - Customer Service - Data Entry- Strong communication and interpersonal skills - Ability to use the internet for research - Quality experience with database management - Proven knowledge of copying - Hands-on experience with Microsoft Excel - Wide ranging experience with documentation - Practical knowledge of switchboard phones from 1-10 lines - Experience with Microsoft Access - Well-founded grasp of customer service - Foundational knowledge in records maintenance - Knowledge of Microsoft Word - Proficiency in proofreading - Conference room setup cleanup experience - Good understanding of email - Earlier work involving editing - navigating basic office equipment and protocols experience preferred - General familiarity with scheduling - Prior experience with Microsoft Office - Comprehension of reviewing documents for spelling and grammar - Proven knowledge of research - Previous experience working with faxing - Prior assistant experience - Practical knowledge of numeric data entry - Solid understanding of MS Outlook - Well-founded grasp of scanning - Deep understanding of conference call coordination - General familiarity with data entry - Skills in filing - Experience with meeting coordination and planning - Solid understanding of Microsoft PowerPoint - Experience with report generation - Strong computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems

 Handled 1st and 3rd party personal lines, automobile insurance, and property damage insurance claims. Managed claims for automobiles, varieties of mobile equipment, and non-auto related property damage. Adjusted claims with varying degrees of complexity and severity, coverage issues, and liability determination. Reviewed, analyzed coverage, applied policy conditions, provisions, exclusions and endorsements pertinent to claims. Investigated facts to establish negligence, determine liability, recover and negotiate resolutions as appropriate. Wrote denial letters, Reservation of Rights and other routine and complex correspondence to the insured and claimants. Handled litigation on assigned cases, developed litigation plans, tracked and controlled legal expenses, reviewed claims and prepared submissions for arbitration. Identified subrogation opportunities, reviewed demands and negotiated adverse actions. Ensured drafts were issued, prepared claim payments and liability releases for the adjusted claims obtained.