-Manage hotline calls-Conduct intake and initial client applicant interviews-Research and provide referrals to connect clients to other agencies-Conduct outreach at partner organizations and VA facilities across the city-Manage various administrative tasks, including ordering client records, faxing, mailing, entering client information into various databases, etc.-Supervise undergrad interns

-Determine whether applicants issues are within agency's scope of practice-Screen and determine applicants' eligibility for agency's services based on grant and Legal Services Corporation criteria-Check for conflict of interest-Articulate (through writing) relevant facts and applicant concerns to advocate -General knowledge of public interest law procedures--housing, foreclosure, bankruptcy, pension, SSDI, SSI, HRA benefits, immigration, family, and education-Provide information, referrals, and legal advice (under attorney supervision)