Hassan Syed Email & Phone Number

London, Gb

London, Gb

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Datchet, England, United Kingdom

• Maintaining a clear understanding of supported contracts and understand the business areas responsible for delivering them.• constructing and participating in weekly/monthly reporting; trend & gap analysis.• Contributing to customer service reviews.• Develop a strong working relationship with the client and internal Advanced teams (including being a point of escalation).• Collaborating with other teams/resolvers to ensure service excellence is delivered.• Analysing data and design proactive and driven solutions which will enhance performance / efficiency and the customer experience.• Work to tight deadline and proactively manage multiple work streams.• Strong Customer and Communication Skills at all levels.• Demonstrate strong leadership skills to mentor and develop my teams.

United Kingdom

Providing 1st line support primarily to NHSE&I & NHSX users, ensuring an exceptional level of customer service and satisfaction is met at all customer touch points. This also includes performing and completing all aspects of services to enable the successful resolution of issues and providing workarounds when appropriate.

London, England, United Kingdom

As a Move Consultant it is key to generate and grow more market share in the property services industry. This was all part of the business development element of the role however gaining valuations and instructions led through sales/lettings were elements of the sales process. Managing client queries and establishing relationships through leads was vital to create a pipeline for future business. Also involved in the role was mortgage advisory services provided by Alexander Hall through MC referrals.

London, United Kingdom

This role involved training and development of colleagues around the Samsung brand, the vision and the products in various network stores in order to help achieve sales targets of both premium and total devices sold over a quarterly basis. Communication played a key role in being able to achieve this as relationship building is an essential part of future success and business growth. Understanding clients needs and expectations in order to provide the best fitting solution and gain trust not just through customers but also employees. Micro-managing many tasks in order to report a full day to Area Managers on sales/training days. Gaining feedback and engaging with stakeholders for improvements and changes on current performance and brand satisfaction. Meeting and exceeding sales targets, generating and converting new customers, promoting and maintaining brand image, service and supremacy. Involved with many different key stakeholders to ensure the growth of my patch and providing factual information to eradicate confusion by being the key resource.

London, United Kingdom

Ensuring customer deliveries are made on time and all products are quality checked before dispatch. Also, ensuring damaged products are reported and consumer receipts are adjusted as well as providing up to date knowledge on product promotions and gaining delivery feedback. Engaging with consumers to build customer loyalty by advertising business schemes and benefits such as loyalty cards.

London, United Kingdom

Air-side driving permits issued for safe transportation of freight to aircraft dock. Handling equipment for aircraft arrival and takeoff. Ensuring transfer baggage is delivered on time for next scheduled aircraft departure. Delivering baggage bins to aircraft dock for safety unloading and returning empty bins to pier. Maintaining any freight located in storage facilities are delivered and checked off on reports before aircraft departure.

London, United Kingdom

Maintenance of stock standards and ensuring all deliveries are completed before noon. Picking products for customers within estimated collection time. Manual handling according to safety standards and managing delivery paperwork. Upon delivery completion, ensure all discrepancies are eliminated.

Managing day-to-day incomes and expenditures of the company.Ensuring Petty Cash box is updated.Preparing Floats of tills for next day transactions.Collecting Cash Lifts from tills during the afternoon.Balancing of tills at the end of the day.Recording shorts and overs of tills.Preparing Lodgements for security officers to collect.Performing safe checks to ensure the amount of cash is correct as calculated.

Dealing with customer enquiries and communicating through various methods.Completing tasks promptly.Constant team work in a fast paced environment.Recovery of the store exactly 1 hour after closing time for next day trading.Stock handling and putting stock out when delivery arrives to the store.

Bachelor Of Science - Bsc, Accounting And Business/Management

Activities and Societies: Part of the UoL Judo Society and BBK PakSoc. Graduated from Birkbeck in 2019. BBK has been an inspiration.

Accounting And Business/Management

Attended Brunel University and dropped out in Year 2 due to personal circumstances. Managed to enrol back onto the course at a UoL.