Andre Chang Email & Phone Number

Palo Alto, California, Us

Mountain View, California, Us

• Closed multi-year, multi-million dollar enterprise deals with Fortune 500 companies as well as some of the most innovative technology companies in the world• Created and contributed to architectures for customers and prospects for use cases requiring milli-second latency over PBs of data• Delivered technical presentations and education on: data modelling, application architecture, devops process definition, and application development• Managed North American SA/SE team and mentored global team• Organised team summits focused on training and skills development

Mountain View, Ca, Us

Project lead of hardware testing automation service:• Identify requirements and pain points of project stakeholders from 12 teams• Drive the 1-year roadmap to address business needs by designing comprehensive solutions and prioritising features• Sole presenter of the proposal; secure buy-in from project stakeholders and 150+ members of DC hardware organisation• Allocate resources of 12 software engineers to deliver high-quality features through the project lifecycle (build, test, and release)• Spearhead efficiency improvement initiative by overseeing the creation of process playbooks• Design and deliver training for 30+ attendees, and provide customised support to 6 stakeholders with on-boarding and ongoing troubleshooting• Engage customers to obtain feedback to improve the product• Create SQL queries and cohesive aggregate dashboard to measure success metricsManage communications, conflicts, and negotiations:• Manage challenging customer expectations and conflicting requirements through effective and empathetic communication• Create dialogue with stakeholders to collaboratively brainstorm comprehensive short-term and long-term solutions and effectively reach consensus on issues which have been long standing roadblocks prior to my joining the team

Santa Clara, California, Us

• Transitioned hadoop cluster docker container orchestration from Kubernetes to docker swarm/compose, enabling orders from new customers• Improved system robustness, eliminating support calls and escalations related to software upgrades

Chandler, Arizona, Us

Sales engineer:• Identified business needs of clients, customised product to meet requirements• Demonstrated product capabilities to influence clients (through strong communication skills and the ability to navigate language and cultural complexities) and drive sales of >2.5M$• Sole representative on customer sites to manage stakeholder expectations, handle customer objections, resolve technical issues, and delivere solution to close sales• Ensured project meets strict timelines and communicated progress with non-technical stakeholders• Obtained feedback from clients to resolve issues and ensure customer retentionPost-sales support:• Identified structural gaps in sales and support, proposed a holistic solution and process• Presented to management leading to creation of dedicated product support team to improve customer happiness and ROISoftware engineer:• Designed and implemented high performance, real time software platform• Implemented key features of LTE PHY on DSP

Burnaby, Bc, Ca

Managed product requirements and project schedulesCollaborated with optical/mechanical engineer to develop new model and maintain existing models in the most profitable line of sensorsManaged customer support to ensure ongoing salesDefined procedure and created software to increase manufacturing efficiency and decrease labour portion of COGS by 40%

Managed real-time, multi-threaded, high performance linux platform library (including memory manager, thread manager, and task scheduler) on which all products were builtLed development of controller firmware on blade processing element central to hardware platformImplemented EVDO signaling application and stream layer to deliver complete EVDO stack implementation within four months

Emeryville, Ca, Us

Led team of programmers to develop multi platform 3D front end, managing requirements and schedules

Managed technical aspects of educational collaboration with teachers

Server side development of web based MySQL application

Vancouver, British Columbia, Ca

Modelled physics for collision and path finding in Homeworld 2Developed Maya plugins for art pipeline

Designed and developed software to synchronise databases between servers, as well as MMC console to manage services

Completed Usenet news client/server software

Waterloo, Ontario, Ca

Staffed tutorial centre and marked assignments

Waterloo, Ontario, Ca

Acted as TA for course completed in previous term

Ca

Implemented FDDI management information base (MIB) for SNMP

Ottawa, Ontario, Ca

Adapted CorelDraw for web applications back when most people hadn't heard of the web

Ottawa, Ontario, Ca

Developed graphics routines in C and assembly

Saint-Hubert, Quebec, Ca

Developed software, modelled some inverse kinematics