Head Of Customer Base Management | Sky Business
CurrentLeading Customer Base Management team with responsibility for maximising customer growth and value
Aug 2024 - Present
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Andrea Ferrara Email & Phone Number
Head of Customer Base Management - Sky Italy
at
Sky Italia
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✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of Customer Base Management - Sky Italy
Location
Greater Milan Metropolitan Area, Italy, Italy
Company size
Who is Andrea Ferrara? Overview
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Quick answer
Andrea Ferrara is listed as Head of Customer Base Management - Sky Italy at Sky Italia, a company with 4052 employees, based in Greater Milan Metropolitan Area, Italy, Italy. AeroLeads shows a matched LinkedIn profile for Andrea Ferrara.
Andrea Ferrara previously worked as Head of Customer Base Management | Sky Business at Sky Italia and Data Analytics & Planning - Senior Manager | Sky Business at Sky Italia. Andrea Ferrara holds Master'S Degree, Management Engineering from Politecnico Di Milano.
Company email context
Email format at Sky Italia
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Sky Italia
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Profile bio
About Andrea Ferrara
10+ years' experience working in consultancies and major telco and media businesses.I have management consultant background, working in projects to achieve strategic and operational objectives in challenging business environments.Since 2017, I have been at Sky Italy where I have consolidated experience in customer management, with increasing responsibilities.
Listed skills include Project Management, Problem Solving, Crm, Bpr, and 5 others.
Current workplace
Andrea Ferrara's current company
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Sky Italia
10 roles
Andrea Ferrara work experience
A career timeline built from the work history available for this profile.
Data Analytics & Planning - Senior Manager | Sky Business
Oct 2023 - Aug 2024
Customer Value Management - Senior Manager | Now Tv
Leading the commercial area of CVM team, which is ultimately responsible for the growth of the NOW customer base and end-to-end commercial strategy, planning and execution
Sep 2021 - Oct 2023
Jun 2019 - Aug 2021
Customer Base Management - Senior Analyst | Sky Tv
Senior Analyst in providing insights and making recommendations on improvement opportunities, based on qualitative and quantitative analyses of customer issues
Jan 2017 - May 2019
Senior Consultant
Team leader of projects regarding customer management.Moreover, I have been involved in the management of the typical steps and milestones of consulting projects and the relationship with clients, identifying new business opportunities and participating in the definition of commercial proposal for new projects
Apr 2016 - Jan 2017
Consultant
List of 2 projects in which I have been involved:- Churn Management (CB & Customer Engagement)- Claim Management (CRM)
Apr 2014 - Mar 2016
Business Analyst
List of major projects in which I have been involved:- Optimization of Outbound operating model, including review of outsourcers’ remuneration model (CRM)- Demand management (IT)- Partnership management (Marketing)- Re-engineering of Back Office process (CRM)
May 2012 - Mar 2014
Nov 2011 - Apr 2012
Quality Assurance
World Startel Communications
- Awesome first professional experience, started during my Master's degree:
- Development and management the Quality System of WSC Group (ISO9001:2008)
- Identification and analysis of potential and real non-conformance situations
- Definition of KPIs and reporting
- Analysis of costs and benefits of operating procedures
- Direction of Quality Audit
Feb 2008 - Oct 2011
Team & coworkers
Colleagues at Sky Italia
Other employees you can reach at sky.it. View company contacts for 4052 employees →
MS
Mahi Shesh
Colleague at Sky ItaliaHyderabad, Telangana, India, India
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MR
Mario Rossetti
Colleague at Sky ItaliaMilan, Lombardy, Italy, Italy
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GC
Giovanni Campanaro
Colleague at Sky ItaliaLissone, Lombardy, Italy, Italy
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LZ
Luca Zappia
Colleague at Sky ItaliaBologna, Emilia-Romagna, Italy, Italy
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AD
Artiaco Davide
Colleague at Sky ItaliaItaly, Italy
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SG
Salim Gunny
Colleague at Sky ItaliaLondon, England, United Kingdom, United Kingdom
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LB
Lisa Butcher
Colleague at Sky ItaliaGloucester, England, United Kingdom, United Kingdom
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AP
Andrea Parini
Colleague at Sky ItaliaSeregno, Lombardy, Italy, Italy
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FL
Flavio Lefons
Colleague at Sky ItaliaCaserta, Campania, Italy, Italy
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GD
Grazia Di Dio
Colleague at Sky ItaliaItaly, Italy
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Mahi Shesh
Colleague at Sky ItaliaHyderabad, Telangana, India, India
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MR
Mario Rossetti
Colleague at Sky ItaliaMilan, Lombardy, Italy, Italy
View →
GC
Giovanni Campanaro
Colleague at Sky ItaliaLissone, Lombardy, Italy, Italy
View →
LZ
Luca Zappia
Colleague at Sky ItaliaBologna, Emilia-Romagna, Italy, Italy
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AD
Artiaco Davide
Colleague at Sky ItaliaItaly, Italy
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SG
Salim Gunny
Colleague at Sky ItaliaLondon, England, United Kingdom, United Kingdom
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LB
Lisa Butcher
Colleague at Sky ItaliaGloucester, England, United Kingdom, United Kingdom
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AP
Andrea Parini
Colleague at Sky ItaliaSeregno, Lombardy, Italy, Italy
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FL
Flavio Lefons
Colleague at Sky ItaliaCaserta, Campania, Italy, Italy
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GD
Grazia Di Dio
Colleague at Sky ItaliaItaly, Italy
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2 education records
Andrea Ferrara education
Master'S Degree, Management Engineering
Bachelor'S Degree, Management Engineering
FAQ
Frequently asked questions about Andrea Ferrara
Quick answers generated from the profile data available on this page.
What company does Andrea Ferrara work for?
Andrea Ferrara works for Sky Italia.
What is Andrea Ferrara's role at Sky Italia?
Andrea Ferrara is listed as Head of Customer Base Management - Sky Italy at Sky Italia.
Where is Andrea Ferrara based?
Andrea Ferrara is based in Greater Milan Metropolitan Area, Italy, Italy while working with Sky Italia.
What companies has Andrea Ferrara worked for?
Andrea Ferrara has worked for Sky Italia, Business Integration Partners, and World Startel Communications.
Who are Andrea Ferrara's colleagues at Sky Italia?
Andrea Ferrara's colleagues at Sky Italia include Mahi Shesh, Mario Rossetti, Giovanni Campanaro, Luca Zappia, and Artiaco Davide.
How can I contact Andrea Ferrara?
You can use AeroLeads to view verified contact signals for Andrea Ferrara at Sky Italia, including work email, phone, and LinkedIn data when available.
What schools did Andrea Ferrara attend?
Andrea Ferrara holds Master'S Degree, Management Engineering from Politecnico Di Milano.
What skills is Andrea Ferrara known for?
Andrea Ferrara is listed with skills including Project Management, Problem Solving, Crm, Bpr, Churn Insight And Analysis, Business Analysis And Modeling, Churn Management And Customer Engagement, and Customer Experience Improvement.
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