Leading Customer Base Management team with responsibility for maximising customer growth and value

Leading the commercial area of CVM team, which is ultimately responsible for the growth of the NOW customer base and end-to-end commercial strategy, planning and execution

360 degree involved in the B2B business strategy

Senior Analyst in providing insights and making recommendations on improvement opportunities, based on qualitative and quantitative analyses of customer issues

Team leader of projects regarding customer management.Moreover, I have been involved in the management of the typical steps and milestones of consulting projects and the relationship with clients, identifying new business opportunities and participating in the definition of commercial proposal for new projects

List of 2 projects in which I have been involved:- Churn Management (CB & Customer Engagement)- Claim Management (CRM)

List of major projects in which I have been involved:- Optimization of Outbound operating model, including review of outsourcers’ remuneration model (CRM)- Demand management (IT)- Partnership management (Marketing)- Re-engineering of Back Office process (CRM)

Awesome first professional experience, started during my Master's degree:• Development and management the Quality System of WSC Group (ISO9001:2008)• Identification and analysis of potential and real non-conformance situations• Definition of KPIs and reporting • Analysis of costs and benefits of operating procedures• Direction of Quality Audit