• Seamlessly navigating and managing multiple large database systems, ensuring efficient data organization and retrieval to enhance resident services.• Monitor CCTV footage and conduct nightly security walks to identify and address potential issues promptly.• Streamlining resident experience by managing move-ins & outs, booking amenities, and coordinating implementation of repairs, maintenance, and renovation.• Oversees daily report batch processing, including data validation and error resolution.

• Proficiently directed and escorted pedestrians across roadways, demonstrating assertive traffic-stopping skills to ensure safe crossings.• Communicated traffic regulations and crossing protocols to both students and adults, fostering a culture of pedestrian safety and awareness.• Diligently inspected assigned intersections daily, promptly reporting any hazardous conditions or safety concerns to relevant authorities for swift resolution.• Skillfully monitored and facilitated safe pedestrian crossings, even in high-traffic scenarios, ensuring pedestrian safety at all times.

• Actively contributed to the impressive increase in team NPS metric by 93.82%.• Managed and provided real-time support to more than 20 ambassadors teams, ensuring their success.• Orchestrated seamless coordination with cross-functional teams, including Training, Quality, and Workforce Management, to ensure strict company policies and standards adherence.• Proactively engaged with customers, delivering exceptional product knowledge, and expert assistance, thereby significantly increasing customer satisfaction and driving revenue generation.

• Handled inbound/outbound calls from Airbnb users.• Prepared documents for individual accounts and associate customer interaction and ensured follow-up on all pending issues.• Contributed to team performance significantly by exceeding KPIs and quality scorecards.• Resolved all community members’ queries/issues through phone calls and emails and ensured appropriate assistance in compliance with company policies and procedures.