Planning and Maintenance: Managing network, server, and storage systems; ensuring uptime, performance, and scalability.Team Leadership: Leading a team of IT professionals, setting goals, and coordinating projects.Vendor Management: Working with external vendors for hardware, software, and services, and ensuring contract compliance.Budget Management: Managing the budget for infrastructure projects and operations.Troubleshooting and Support: Addressing and resolving IT incidents and ensuring reliable tech support for staff.

•Responsible for all office, warehouse and production outlet’s internet application, upgrade, termination & connectivity health.•Managing Fortigate Firewalls, Aruba Wireless Access Points & Aruba/HP Switches in 9 countries that are connected via secured VPN to Datacentre based in Malaysia.•Updated & reconfigured firewalls to deploy new policies. Setup & maintain site to site VPN for secured remote access to office system.•Managing all company Corporate/ERP websites access, domain names, name server hosting, DNS record management & SSL certificates via CloudFlare.•Managing Server Co-location in AIMS Datacentre. Led the migration project from Sunway-Hitachi Datacentre in Cyberjaya to AIMS Datacentre in KL.•Managing 3rd party Website Hosting services. Migrated Corporate websites from one hosting provider to another in 2023.•Design & maintain infrastructure plans for office, warehouse & production outlets.•Additional responsibilities include co-managing MS Dynamics AX 2012, Hik CCTV, temperature logger & Fingertec Attendance System maintenance.•Added responsibility includes R&D in IoT devices for warehouse & production outlets. Initiate meetings with vendors & in-house developers to utilize IoT devices in process automation.•Ability to take over system administration roles during the absence of Tech Support personnel due to past experiences.

•Added & restructured the wireless access points. Updated & reconfigured firewall to deploy updated policies. Setup VPN for secured remote access to application server.•Upgraded existing email hosting service running Smarter Mail to Zoho Mail. Managed project for AC Nielsen/Kantar/GfK Application Server upgrade, implemented Fileserver, Domain Controller, upgraded P!N Media System & migrated Autocount Finance System.•Upgraded all 85 computers to Windows 10 & Office 2019. Managed 15 MacBook Pros, running latest OSX, Adobe Creative Cloud & Office suite.•Setup Disaster Recovery plans & infrastructure in a datacenter.•Server & laptop purchasing/maintenance, IT Auditing & software licensing.•Project managed internal Webserver & Website projects. Regularly update company’s monthly & quarterly newsletter.•Setup & managed high-fidelity audio systems.•Co-organised Online Global Event for Sustainable Brands KL. Setup online event platform. Assumed Floor Director role during event. Provided training to local & international speakers.•Managed Client’s Google, Facebook, Instagram & LinkedIn online marketing (Ad Performance). Clients are Sunway Property, Cyberjaya, SASA & Yakult.•Co-organised leisure activities & in-house parties.

Information Technology• Upgraded Microsoft Office, Adobe Creative Cloud, MacOS & Symantec Antivirus.• Consolidated all server applications under one VMWare Server.• Setup Backup to Cloud Storage using custom script for KL & Bangkok office. • Co-managed IT infrastructure for SG & HK offices.• Planning, budgeting & executing major IT infrastructure transition that includes license conversion.• Implemented Disaster Recovery & Business Continuity plan.• Server & Client purchasing/maintenance, IT Auditing & software licensing & Sarbanes-Oxley Compliances quarterly reporting.Project Management (Technical)• Appoint developer based on Client brief & budget.• Develop internal & external milestones which includes cost review.• Setup required dashboards, domain name & web hosting service.• Project managed programmers & creative on execution.• Manage Domain renewal, SSL & web hosting cost.• Sits in client review, UAT & organizes training session.Ad Operations• Ad Performance & Social.• Digital Research.• Campaign Analytics.• Digital Media Booking.

•Joined the pre-opening team, working towards the hotel launch on 1st May 2017.•Assisted Purchasing Manager & Financial Controller in budgeting, procurement, comparison analysis & purchasing by adhering to brand standards & group policies.•Setup all the Hotel System in Dell VRTX Server (vCentre) & end-user computers before handing them over to outsourced IT team to manage & provide future support. Coordinated with IBM US to commission UTM Checkpoint Firewall & Cisco WAN Router.•Implemented Lightspeed, Micros Simphony, BirchStreet & SunSystems.•Manage intranet & email accounts by coordinating with global helpdesk (Accenture).•Auditing Guest WiFi access by following group policies which is the main point in Hotel IT KPI besides brand standards audit for technology equipment & processes.•Coordinate all IT related training for existing staff & new hires. Provide in-house IT training during new staff induction.•Experienced Opera PMS implementation while on taskforce at Sheraton PJ pre-opening.

•Restructured the entire network cabling & wireless access points. Updated & reconfigured firewall to deploy HQ’s policies. Setup VPN for secured remote access.•Upgraded existing email server running MS Exchange 2007 to cloud-based MS Exchange 2013. Upgraded the Finance Server (BCC), restructured Fileserver & upgraded Domain Controllers for Windows & Macintosh computers.•Setup Disaster Recovery plans & infrastructure along with server & laptop encryption.•Leased & managed Webserver & domain names along with client’s websites for digital campaigns. Liaise with developers on web development & maintenance work.•Server & Client purchasing/maintenance, IT Auditing & software licensing & Sarbanes-Oxley Compliances quarterly reporting.

Freelance Project Manager & IT Consultant.•Providing IT consulting & support services.•Hardware & Software license auditing.•Network infrastructure & server room setup.•Hosting, remote backup & cloud services.Clients - Intel, E&O, KLPAC, Publicis Group, Omnicom Group, and more.Projects - Intranet, web/email solutions & IT infrastructure upgrades & setup.

•Managed IT needs for offices in Kuala Lumpur, Singapore, Bangkok, Jakarta & Manila including its respective vendors.•Restructured the network to connect 3 offices located in two separate blocks in Kuala Lumpur office (HQ).•Consolidated domains for 6 companies over 5 countries in SEA under one group.•Implemented a new Email, File & FTP Server.•Replaced firewalls & setup VPN’s for secure remote access.•Re-designed, implemented & maintained Ad Server infrastructure, including security & load appliances.•Server & Client purchasing/maintenance, IT Auditing & software licensing.

•Restructured the entire network cabling including implementing proper racks for the servers & new switches.•Upgraded existing email server running Eudora Internet Mail Server to MS Exchange.•Implemented a new DC, File & FTP Servers.•BBDO’s Regional & Microsite development coordination.•Server & Client purchasing/maintenance, IT Auditing & software licensing.

•Attend to PC & Mac computer users having software, hardware, or networking problems as well as installation of new computers and upgrading of the old ones. Performing daily backups for all the servers.•Administered Microsoft Exchange Server & Grey Global.Net (Extranet).•Time Sheet Server administration & PC Auditing (Malaysia & Singapore).•Administration of ACNielsen Server & its applications for Media Compete Sdn Bhd.

•Assist in monitoring & controlling the workflow in & out of the Creative Department.•Also to assist in distributing the job requisitions & briefing Creative personnel on Account Management requests.•Keeping track of timelines & following up with the relevant parties, both internal & external.•Transferred to a permanent job in IT Department.

•Attended to PC & Mac computer users having software, hardware, or networking problems.•Also to assist in dismantling & setting up computers and networks as the company shifted to a new office building.•Developed server documentation for Bates Advertising (M) Sdn Bhd.

•Attending & providing support to clients who’s having technical problems related to computers in offices & houses around Klang Valley. Assisted Senior Network Engineers to set up new computer networks & servers for corporate offices.•Attending internal repairs as well as the assembling of new computers and upgrading old ones. Attended low-level maintenance at client’s site ensuring that the network system is running smoothly.