startup company in field of Outsourcing and Offshoring Consulting Xoïs is a National digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We Aim to streamline Our parteners business in ... see more

Coordination between the technical and administrative sectors to ensurefacilitation of operations

Follow up with customers through outbound calls after solving problems,ensuring that the lines are working properly, and reviewing technicians andcustomer service representatives.

Follow up with customers through outbound calls after solving problems,ensuring that the lines are working properly, and reviewing technicians andcustomer service representatives.

Responding customers' inquiries via Phone, and solve Technical Issues, ensureresolution efficiently and accurately to customers, explaining possible solutions,ensuring customers feel supported and appreciated and defusing iratecustomers, as needed.

Responding customers' inquiries via Chat and Email, providing the rightinformation.Responding efficiently and accurately to customers, explainingpossible solutions, and ensuring that customers feel supported and valued

Answers inbound calls and respond to customer requests to ensure customer satisfaction. Provide quality and efficient telephone customer service