Nick Smith, Cfe Email & Phone Number

Westlake, Ohio, United States

Columbus, Ohio Area

Review customer transactions on a daily basis to detect for fraudulent activity and patterns. Use internal and external databases, such as Lexis Nexis and Ekata, to verify customer information as part of the review process for every order. Work with analytics team to detect fraud trends and implement rules and strategies to limit fraudulent activity. Analyze real time data to help make effective and efficient decisions based on the most current data. Collaborate with multiple… Show more Review customer transactions on a daily basis to detect for fraudulent activity and patterns. Use internal and external databases, such as Lexis Nexis and Ekata, to verify customer information as part of the review process for every order. Work with analytics team to detect fraud trends and implement rules and strategies to limit fraudulent activity. Analyze real time data to help make effective and efficient decisions based on the most current data. Collaborate with multiple teams across the company to provide the most up to date statistics and data regarding fraud patterns and trends. Work with partnered merchants to ensure the validity of purchases and the protection of consumer data. Serve as point of contact for law enforcement agencies regarding cases of stolen identity for consumers and assist in any investigation by providing relevant case details. Use coding and SQL to run in depth queries to assist with larger searches and use data to implement new policies. Provide Quality Assurance for the team through various data points to ensure KPIs are being met and delivered at a high level. Show less

Columbus, Ohio, United States

Assisted merchants in onboarding with Klarna and served as point of contact for assistance in regard to the onboarding process. Used databases such as SQL to run queries for partnered merchants to collect data for various purposes. Served as main point of contact for merchants via phone and email to provide support for various issues that arose.Ensured a satisfactory experience for our partnered merchants by working with other teams to provide exemplary care and service. Became… Show more Assisted merchants in onboarding with Klarna and served as point of contact for assistance in regard to the onboarding process. Used databases such as SQL to run queries for partnered merchants to collect data for various purposes. Served as main point of contact for merchants via phone and email to provide support for various issues that arose.Ensured a satisfactory experience for our partnered merchants by working with other teams to provide exemplary care and service. Became proficient in various databases and systems, such as Salesforce and Microsoft Office that were used in daily tasks. Worked with various teams to enforce policies and review merchant activity to ensure they were abiding by company policy. Show less

Columbus, Ohio, United States

Served as main point of contact for customers and delivered exceptional customer service for every customer. Communicated via phone, live chat and email with hundreds of customers daily. Used critical thinking skills to ensure a quick and satisfactory resolution to any problems that the customers were faced with. Enforced company policy in handling customer inquiries to ensure customers received the most current and accurate information. Reinforced customer privacy policies and… Show more Served as main point of contact for customers and delivered exceptional customer service for every customer. Communicated via phone, live chat and email with hundreds of customers daily. Used critical thinking skills to ensure a quick and satisfactory resolution to any problems that the customers were faced with. Enforced company policy in handling customer inquiries to ensure customers received the most current and accurate information. Reinforced customer privacy policies and ensured each and every customer that their privacy and personal information were protected. Developed a thorough understanding of federal financial regulations and laws to protect both consumers and Klarna as well. Show less

Columbus, Ohio

• Oversaw day to day operations in the membership department at the recreation center on campus at The Ohio State University. • Shift manager. Responsible for 10-12 employees during the shift and making sure they were following policies and providing excellent customer service. • Duties included fiscal responsibility, engaging in patron interaction and selling memberships to perspective patrons. • Assisted students in achieving personal and professional growth. • Worked with… Show more • Oversaw day to day operations in the membership department at the recreation center on campus at The Ohio State University. • Shift manager. Responsible for 10-12 employees during the shift and making sure they were following policies and providing excellent customer service. • Duties included fiscal responsibility, engaging in patron interaction and selling memberships to perspective patrons. • Assisted students in achieving personal and professional growth. • Worked with upper management on daily operations and looked for ways to improve aspects of management. • Provided customer service to patrons by answering phone calls, assisting patrons when they had issues or concerns and providing a positive atmosphere for the patrons. • Assisted with facility operations including daily set up of the facility as well as setting up for special events hosted in the facility. • Worked with other departments to maintain proper care of the facility and provide patrons with a clean facility to use. Show less

Columbus, Ohio

• Assisted in the administrative office on a daily basis to complete various tasks that included providing customer service. • Worked in the sales department to sell tickets which included season ticket packages and other ticket packages and take ticket orders from patrons as well organize tickets for that day’s game. • Worked with the promotions team in various promotions throughout the games to increase fan engagement including sponsor giveaways and activities with fans… Show more • Assisted in the administrative office on a daily basis to complete various tasks that included providing customer service. • Worked in the sales department to sell tickets which included season ticket packages and other ticket packages and take ticket orders from patrons as well organize tickets for that day’s game. • Worked with the promotions team in various promotions throughout the games to increase fan engagement including sponsor giveaways and activities with fans. • Assisted daily in ballpark operations including game day preparation of the ballpark. These tasks included setting up inflatable games and setting out signs throughout the ballpark. • Organized and assisted with special events held at the ballpark. This included set up and take down for events such as July 3rd Ballpark Boom. Also assisted in set up and take down for Duel at the Park, a two-day boxing and MMA event held at the stadium.• Worked with guest services and assisted at the guest services booth and helped fans in any way that was appropriate including handling fan complaints. • Worked with community relations to provide opportunities to engage the community in activity associated with the Clippers. These included working at information booths at The Arnold Classic in Columbus, hosting instructional camps for the youth and working at instructional events around Columbus. Show less

Columbus, Ohio

• Home health aide for 10 year old boy with Autism. • Assisted him in completing routine daily tasks that included homework for school, and other activities to help with motor skills and other functions.• Coordinated and implemented a daily and weekly schedule for him to follow including allotted time for each activity and what types of activities would be completed. • Planned educational activities such as workbooks in various school subjects and educational games as well… Show more • Home health aide for 10 year old boy with Autism. • Assisted him in completing routine daily tasks that included homework for school, and other activities to help with motor skills and other functions.• Coordinated and implemented a daily and weekly schedule for him to follow including allotted time for each activity and what types of activities would be completed. • Planned educational activities such as workbooks in various school subjects and educational games as well. • Worked with him to increase social skills by doing various activities and games to help increase his social and people skills such as working and playing with other children and engaging him in sports like basketball and soccer.• Assisted patient with personal hygiene such as assistance in using the restroom and other hygienic activities such as bathing and brushing teeth. • Prepared food based on dietary needs provided and engaged patient in exercise to supplement dietary needs as well. • Responsible for the transportation of patient to and from sporting practices and events and other activities. Show less

Columbus, Ohio Area

• Direct daily activities and games for kids dedicated to creating engaging recreational opportunities for children.• Design and implement weekly schedule and activities for the children.• Organize and direct small and large groups in various activities and games.• Supervising and overseeing a group of 10-12 campers at all times to ensure the safety and well-being of the campers.• Provided hands-on instruction and direction for the campers when engaging them in new activities… Show more • Direct daily activities and games for kids dedicated to creating engaging recreational opportunities for children.• Design and implement weekly schedule and activities for the children.• Organize and direct small and large groups in various activities and games.• Supervising and overseeing a group of 10-12 campers at all times to ensure the safety and well-being of the campers.• Provided hands-on instruction and direction for the campers when engaging them in new activities and skills.• Taught the campers athletic skills in various sports as well as other skills including arts and crafts and social and behavioral skills while working with other campers. • Created behavior management plans when necessary for children who exhibited behavior not deemed camp appropriate. • Provided first aid care to campers in the event of an injury. Show less