Andrew Eubanks Email & Phone Number

Chicago, Il, Us

Denver, Colorado, United States

• Advisory and coaching: driving CRM product adoption directly in Sales Cloud via 1:1 engagements with customer product owners and admin teams, completing and closing sessions with 120+ accounts• Ongoing product upskill: 5x Salesforce certified, 10+ product badges acquired in <12 months while exceeding KPIs: 125% metric attainment, 4.8 of 4.7/5.0 target customer satisfaction• Internal stakeholder alignment: collaboration with account executives, success managers, and technical account managers to identify customer challenges and drive AOV for largest Signature customers ($1–20M+)• Support Pilot Program: troubleshooting customer Support cases via Service Cloud and 1:1 support (4+/week)• Customer onboarding: hosting Premier Webinars and office hours to drive new customer onboarding and transition from sale to Premier Success• Customer health: auditing customer Salesforce orgs via Org Health Assessments to help expose areas of risk, identify technical debt, and ensure alignment with security standards• Customer experience: combining customer empathy, emotional intelligence, and technical product knowledge to deliver valuable, energizing customer experiences that drive overall success and retention with Salesforce

Raleigh, North Carolina, United States (Remote)

I supported our Market Development Funds (MDF) team. MDF refers to funds channeled into B2B partnerships to market a Red Hat product or solution (Hybrid Cloud, for example) through partner sales and marketing activities aligned with Red Hat's GTM strategy that drive net new bookings of Red Hat products and services.My responsibilities and involvement included the following:• Utilizing analytical skills to develop insights on 5 quarters of program data with Tableau and Excel• Presenting regional performance updates including 2 strategic KPIs to improve MDF program globally• Managing projects independently and cross-functionally with regions, change management, PMs, and sales MDF• Collaborating on projects externally with MDF program vendor to consistently improve software experience• Drafting regional communications to ensure process requirements and payment deadlines are met globally• Learning – 2 LinkedIn Tableau courses, and excel pivot tables – independently in a regularly evolving workspace

Columbus, Ohio Area

As a retail sales associate, I had the opportunity to leverage my lifelong passion for technology to support Ohio State students and faculty by providing insight and sales support with their consumer tech purchases. Additionally, I had the opportunity to support Ohio State's Digital Flagship Initiative by supporting student iPad educational packages provided by Ohio State's partnership with Apple.My growth and development in this role included the following:• Client-facing sales experience: providing value in an educational and professional setting• Client-facing customer support: understanding differences in customer skill levels and allocating resources appropriately• Experience leveraging my passion and industry knowledge to find a unique (rather than recycled) solution for customers• Due to the mix of technology and educational exposure, I was able to bolster both my central passions

Bachelor Of Business Administration - Bba, Finance

Activities and Societies: Phi Chi Theta Professional Business Fraternity Media, Marketing, and Communication Scholars Program Scholars.

Minor, Communication Technology

COMM 2511: Visual Communication Design: Fundamental understanding of Adobe Photoshop and design principles

High School Diploma