Andrew Eubanks Email & Phone Number

Chicago, IL, US

Denver, Colorado, United States

• Advisory and coaching: driving CRM product adoption directly in Sales Cloud via 1:1 engagements with customer product owners and admin teams, completing and closing sessions with 120+ accounts
• Ongoing product upskill: 5x Salesforce certified, 10+ product badges acquired in <12 months while exceeding KPIs: 125% metric attainment, 4.8 of 4.7/5.0 target customer satisfaction
• Internal stakeholder alignment: collaboration with account executives, success managers, and technical account managers to identify customer challenges and drive AOV for largest Signature customers ($1–20M+)
• Support Pilot Program: troubleshooting customer Support cases via Service Cloud and 1:1 support (4+/week)
• Customer onboarding: hosting Premier Webinars and office hours to drive new customer onboarding and transition from sale to Premier Success
• Customer health: auditing customer Salesforce orgs via Org Health Assessments to help expose areas of risk, identify technical debt, and ensure alignment with security standards

Raleigh, North Carolina, United States (Remote)

• I supported our Market Development Funds (MDF) team. MDF refers to funds channeled into B2B partnerships to market a Red Hat product or solution (Hybrid Cloud, for example) through partner sales and marketing.
• Utilizing analytical skills to develop insights on 5 quarters of program data with Tableau and Excel
• Presenting regional performance updates including 2 strategic KPIs to improve MDF program globally
• Managing projects independently and cross-functionally with regions, change management, PMs, and sales MDF
• Collaborating on projects externally with MDF program vendor to consistently improve software experience
• Drafting regional communications to ensure process requirements and payment deadlines are met globally

Columbus, Ohio Area

• As a retail sales associate, I had the opportunity to leverage my lifelong passion for technology to support Ohio State students and faculty by providing insight and sales support with their consumer tech purchases..
• Client-facing sales experience: providing value in an educational and professional setting
• Client-facing customer support: understanding differences in customer skill levels and allocating resources appropriately
• Experience leveraging my passion and industry knowledge to find a unique (rather than recycled) solution for customers
• Due to the mix of technology and educational exposure, I was able to bolster both my central passions

Bachelor Of Business Administration - Bba, Finance

Activities and Societies: Phi Chi Theta Professional Business Fraternity Media, Marketing, and Communication Scholars Program Scholars.

Minor, Communication Technology

COMM 2511: Visual Communication Design: Fundamental understanding of Adobe Photoshop and design principles

High School Diploma